Content management systems often are deployed within a single department (such as legal or marketing) and therefore are implemented with a focus on the needs of specific and even isolated audiences. The... View More
Chief marketing officers face many challenges in today's business world—the advent of social media, the growth in use of smartphones and the vastness of global markets with different priorities,... View More
If you are in the market for a software tool to help you manage and publish enterprise web content, you are in luck, as the global web content management world is vibrant, growing and awash with options.... View More
We seem to be entering a post-email age where instant messages (IM), text messages (SMS) and social media are sweeping into the business world, and important discussions and decisions are being made outside... View More
Faced with increasingly complex document and information management needs, many organizations are exploring socalled enterprise content management (ECM) suites. The idea of ECM is simple: have one place... View More
The divide between "enterprise content management suite" platform vendors and more specialized document management product suppliers is becoming more pronounced in 2010, giving buyers more choices to address... View More
Open Text Corporation (NASDAQ: OTEX, TSX: OTC), the preeminent provider of enterprise content management (ECM) software, announced the availability of a new integration between Open Text Web Experience... View More
Crawford Technologies has expanded its network by adding Perficient, Inc. to its rapidly expanding list of partners. Through this new partnership, Crawford Technologies' state-of-the-art, enterprise content... View More
Customers aren’t contacting your support team because they need help. They’re contacting you because your communications are unclear.This hidden problem — known as failure demand — is driving
We have spent more than two decades in customer communications and we have watched every version of the upgrade cycle in customer communications management (CCM).Templates got more sophisticated, comp
The customer starts an address change on mobile, gets halfway through, switches to the website, and is told they are missing a document they already uploaded. They open chat, where the bot confidently
Over the course of my career as a CIO in a highly regulated industry, I have personally overseen millions of dollars in enterprise content management (ECM) investments. Platforms. Migrations. Integrat
