Output Services Group, Inc. (OSG), a leader in Customer Communications Management (CCM), today announced a strategic partnership with Sagent, a leading fintech software company modernizing mortgage servicing.
The partnership unites OSG's decades of mortgage communications expertise with Sagent's industry-leading servicing platform, giving mortgage servicers a smarter, more efficient way to communicate with homeowners across every channel and every stage of the servicing lifecycle.
Mortgage servicers operate in a high-stakes, highly regulated environment where timely, accurate communication is both good service and a compliance requirement. OSG brings more than 50 years of mortgage communications expertise, helping servicers manage critical, regulated content across print, mail, and digital channels. OSG's JourneyConnect® solution is purpose-built for mortgage servicing workflows, enabling servicers to automate homeowner notifications, mitigate risk, and reduce operational complexity.
Sagent's Dara platform provides servicers with a modern, comprehensive technology foundation, unifying data and user experience across the entire servicing lifecycle. Together, the two companies are developing API connectivity enabling real-time data exchange that will power faster, more responsive homeowner communications while reducing manual effort and compliance risk.
Using the power of Dara, OSG will deliver:
- Secure, compliant document delivery, including interactive digital statements that reduce inbound calls and improve satisfaction
- Proactive risk mitigation addressing tax delinquencies, flood hazards, and servicing disruptions before they escalate
- Plug-and-play mortgage workflows with predefined Journeys built for the mortgage industry
- Seamless multichannel engagement across print, mail, and digital channels
