Marilyn Bier is the executive director of ARMA International and has been associated with ARMA for 12 years. She previously served as deputy executive director and director of education/conferences for ARMA. Ms. Bier holds a master’s degree in education and counseling and has over 20 years of experience in post-secondary education in program development and served as a professor. Her former employers include local colleges, several rehabilitation institutions, as well as the State of Missouri. She obtained her CAE in 2010.
Records management programs are often neglected when internal auditors conduct their annual risk assessments. Consequently, many organizations are left more vulnerable to regulatory penalties, steep legal...
By now, many are aware of the staggering increases in electronically stored information (ESI). Pundits and consultants often use colorful analogies to emphasize these remarkable numbers. Obscure terms...
Superstorm Sandy took no prisoners. Fight back with an emergency management plan that protects all your business assets. When Superstorm Sandy hit the Northeastern United States, more than 7.5 million...
Organizations depend on information to manage day-to-day operations, comply with regulations, gauge financial performance and monitor strategic initiatives. This critical information resides in the organization's...
Respondents of ARMA International's April 2009 Records Management survey (ARMA International members and information professionals) were asked to analyze their organizations' total information management...
As companies grow, processes and systems that operate well at a certain capacity often cannot keep up with larger demand, which inevitably complicates workflows and slows operations
When we look at evolving customer communications, we often focus on improving the experience by adding new delivery channels, improving content by adding color and variable images based on the audienc
In a world where data breaches are a daily reality, safeguarding critical communications — like bills, invoices and healthcare documents — has become paramount. With sensitive personally identifia
A dashboard that consolidates data from all of your applications and systems into a single view is critical to optimizing performance and avoiding dangers
As companies strive to meet customer expectations, it’s no surprise that communications have become a focus to ensure customer needs are met and that customer experience is seamless across touchpoints