Marilyn Bier

Marilyn Bier is the executive director of ARMA International and has been associated with ARMA for 12 years. She previously served as deputy executive director and director of education/conferences for ARMA. Ms. Bier holds a master’s degree in education and counseling and has over 20 years of experience in post-secondary education in program development and served as a professor. Her former employers include local colleges, several rehabilitation institutions, as well as the State of Missouri. She obtained her CAE in 2010.

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FEATURES
Don’t Let Audits Overlook Your Records Management Processes Because It Can Hurt Where It Counts the Most
BY Marilyn Bier
Dec. 13 2013
Records management programs are often neglected when internal auditors conduct their annual risk assessments. Consequently, many organizations are left more vulnerable to regulatory penalties, steep legal...
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FEATURES
The More You Know: Predictive Coding Is Redefining This Old Saying
BY Marilyn Bier
Aug. 15 2013
By now, many are aware of the staggering increases in electronically stored information (ESI). Pundits and consultants often use colorful analogies to emphasize these remarkable numbers. Obscure terms...
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FEATURES
Chasing the Storm
BY Marilyn Bier
Jan. 31 2013
Superstorm Sandy took no prisoners. Fight back with an emergency management plan that protects all your business assets. When Superstorm Sandy hit the Northeastern United States, more than 7.5 million...
FEATURES
Eight Principles for Minimizing Risk
BY Marilyn Bier
July 15 2012
Organizations depend on information to manage day-to-day operations, comply with regulations, gauge financial performance and monitor strategic initiatives. This critical information resides in the organization's...
FEATURES
Businesses Still Lag Best Practices in Information Management
BY Marilyn Bier
June 15 2009
Respondents of ARMA International's April 2009 Records Management survey (ARMA International members and information professionals) were asked to analyze their organizations' total information management...
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    How IDP is Reshaping CCM: Transactional and Accessible Communications
    By Ernie Crawford
    For decades, customer communications management (CCM) has focused on outbound engagement, such as statements, explanations of benefits (EOBs) and annual notifications of changes (ANOCs), delivered in
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    Why Every Document Is Now a Touchpoint
    By Gary Gregg
    When I think about how far customer communications have evolved, it’s clear that we’ve entered a new era, one where the regulated document is moving from being an artifact of a transaction
  • Getting Billing ‘Just Right’
    By Mitch Anderson
    How much do I owe?  How do I pay? Where’s my bill? Are any of your customers asking these questions? If so, it might be time to rethink your utility bills. 
  • health cx
    Navigating Uncertainty
    By John Zimmerer
    Economic pressures, regulatory shifts and evolving consumer expectations are converging to create a complex environment for health insurers. Amid this turbulence, many payers are hesitant to invest in