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BETTER Content ManagementBETTER Customer Communication Management
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BETTER Customer Experience Nov. 5 2020
The company will speak at the conference, which is held annually for professionals who create and manage content, communications and strategies to support better customer experiences... View More
Oct. 29 2020
Quadient’s new document delivery solution enables businesses to send mail from virtually anywhere without ever touching a piece of paper... View More
Oct. 28 2020
The last six months have brought about changes to businesses, families and individuals in ways we never could have imagined... View More
Oct. 27 2020
Whether these changes are temporary or here to stay as a new world of work remains to be seen... View More
Oct. 27 2020
The Chiang Mai office will act as Transformations’ second technology hub, specializing in customer communications software development... View More
Oct. 22 2020
Crawford Technologies has announced it has partnered with Eliquo Training and Development Inc. (Eliquo) to provide professional training and accessibility services in the highly technical field of document... View More
Oct. 21 2020
Hyperscience, the automation company, today announced its $80M Series D financing round led by Tiger Global, with participation from new investor BOND, bringing the company’s total funding to $190... View More
Oct. 21 2020
Having a well-managed CCM system ensures your ability to optimize the customer experience... View More
Oct. 19 2020
The Quadient Experience Partner Program will offer partners recognition based on revenue and technical skills through four different levels: Registered, Silver, Gold and Platinum... View More
Oct. 16 2020
Now in its 32nd year, the Growth List is an annual ranking of the most successful entrepreneurial private and public companies in Canada... View More
Oct. 15 2020
Financial Imaging selected Uluro for its ability to automate complex processes, provide faster implementation and turnaround times and deliver complex communications through multiple channels... View More
Oct. 13 2020
Kodak Alaris is expanding its document capture portfolio with the launch of a new line of low-volume production scanners and a refresh of its web-based capture software. Built for today and ready for... View More
Oct. 13 2020
New scanners and software from Kodak Alaris deliver fast, efficient image processing and intelligent data extraction, reducing time to convert documents into business-critical information... View More
Oct. 8 2020
With BelWo’s support, DNI was able to significantly streamline the development and deployment of a complex billing statement, making it possible for DNI to go live for its new client on budget and... View More
Oct. 1 2020
Today, as misconfiguration becomes the greatest security risk to a public cloud IT infrastructure, it is critical that companies take proper preventative actions... View More
Sept. 29 2020
The new MPS Capture Agent, Scanner Manager and Scanner Finder Tool from Kodak Alaris enable channel partners to deliver added customer value by allowing scanners from Kodak Alaris to be seamlessly integrated... View More
Sept. 24 2020
It’s about time for some new ideas and a radical shake-up... View More
Sept. 24 2020
Crawford Technologies, provider of innovative document solutions that streamline, improve and manage customer communications, announces it has received a +73 NPS® (Net Promoter Score) for customer
Sept. 21 2020
The updates are designed to drive further adoption of ‘edge capture,’ which involves scanning at the edge of a business process where documents enter an organization... View More
We have spent more than two decades in customer communications and we have watched every version of the upgrade cycle in customer communications management (CCM).Templates got more sophisticated, comp
By Alan BurgerThe customer starts an address change on mobile, gets halfway through, switches to the website, and is told they are missing a document they already uploaded. They open chat, where the bot confidently
Over the course of my career as a CIO in a highly regulated industry, I have personally overseen millions of dollars in enterprise content management (ECM) investments. Platforms. Migrations. Integrat
By Naren GoelEntities operating within the finance and accounting sector have been some of the most fervent adopters of automation technologies
Customer experience (CX) has become a defining measure of success across industries, and insurance is no exception. Today, loyalty and brand affinity are shaped not just by price alone,