Transparency is an important topic for any company looking to implement or use artificial intelligence (AI) systems. This is because some AI systems are essentially black boxes—you have no idea how... View More
2018 was quite the wild ride for enterprise technologists, as organizations tried to separate fact from fantasy. It's clear that the freight train known as artificial intelligence (AI) can't be stopped,... View More
Here we are at the end of 2018, heading into 2019, and when we look at our information-related business problems of today, it’s as if we're frozen in time. According to a new research report conducted... View More
Already back in 2002 one senior vice-president of Citibank stated that “we are a software business masquerading as a bank” . The power of software in terms of competitive advantage and even... View More
Capture is a term most commonly recognized in the enterprise content management (ECM) segment as the scanning of paper documents. Today, it has expanded to include all types of information—both scanned... View More
One of the topics critical to your success in 2019 and beyond will be the integration of technologies. Even more important, we must find ways to foster collaboration between the teams that use these various... View More
OpenText’s cloud strategy has had a busy year, with perhaps the most notable milestone exhibited by the unveiling of their new software-as-a-service (SaaS) cloud platform OT2. Now, to close out the... View More
For many organizations, one of the key drivers to invest in records management and information governance initiatives is to balance recordkeeping risks in discovery during litigation. In normal business... View More
Microsoft is bringing all of its considerable artificial intelligence (AI) power to its self-service business intelligence and analytics offering Power BI, announcing four major AI features. These latest... View More
Earlier this week, Irvine-based software provider Kofax formally announced their intent to acquire Nuance Document Imaging (NDI) in a reported $400 million deal. A couple of days prior to the announcement,... View More
With the General Data Protection Regulation (GDPR) now the law of the land, many companies are realizing that they still have work to do to achieve compliance with the European Union’s expansive... View More
According to a recent IDC study titled “Fax Market Pulse: Trends, Growth and Opportunities,” the use of fax technology is on the rise and is expected to continue to grow over the next few years.... View More
The lack of information technology (IT) professionals within the enterprise, the huge costs associated with professional services, and the lengthy amount of time invested in large implementations are all... View More
Increasingly, business strategies across many industries are shifting to become more customer-centric than ever. At the same, there is tremendous market consolidation between customer relationship management... View More
We often talk about the value of simplicity in terms of clarity. For example, is a letter or form easy to understand? Does it use plain language? Is the information well organized? While clarity is important,... View More
In late June, just a few hours before heading home for the summer, the California legislature passed AB 375, the California Consumer Privacy Act of 2018. As a result of its passage, Alastair Mactaggart,... View More
These days, all the talk is about how enterprise content management (ECM) is (to quote Gartner) “dead, kaput, finite, an ex-market name.” In some circles, the industry’s lexicon has moved... View More
Nothing will shake an industry to its core like a whole software category getting replaced in favor of a new market segment. It’s no wonder that the enterprise content management (ECM) marketplace... View More
At Microsoft Ignite 2018, a reported crowd of 26,000 attendees converged in Orlando, Florida to hear the latest updates from the Redmond-based tech giant, and Microsoft was ready to deliver with five major... View More
Times have truly changed, and so have the demands of organizations. Enterprises grapple with more data and content than ever before on a daily basis. The types of information an organization must manage... View More
Across the globe, organizations are seeking to better cater to increasingly diverse customer populations. In the United States, for example, the number of non-English speakers has tripled over the las
A recent article on Chiefmartec asked an interesting question about automation in marketing: Is automation making things more efficient for the company or the customer? The example they gave is someth
Seamless and personalized customer interactions are no longer just a competitive advantage — they’re an expectation. Whether a customer is applying for a credit card, opening a bank account, or on
Change is the only constant when it comes to IT applications. Specifically for Enterprise Content Management (ECM) and Robotic Process Automation (RPA), proper knowledge is a necessity before inevitab
Remember the last time you filled out a mortgage application? If you're like most people, you probably spent hours wrestling with confusing forms, deciphering legal jargon and hunting down supporting
