Nothing will shake an industry to its core like a whole software category getting replaced in favor of a new market segment. It’s no wonder that the enterprise content management (ECM) marketplace... View More
At Microsoft Ignite 2018, a reported crowd of 26,000 attendees converged in Orlando, Florida to hear the latest updates from the Redmond-based tech giant, and Microsoft was ready to deliver with five major... View More
Times have truly changed, and so have the demands of organizations. Enterprises grapple with more data and content than ever before on a daily basis. The types of information an organization must manage... View More
Every year, we post our list of the top communication trends expected to make the biggest impact on the industry. I think it's important to hold myself accountable for the predictions we've set—sometimes... View More
As the amount of data and documents increase at a dramatic rate, enterprises struggle with organizing and maintaining their forms and documents, leading to increased costs and poor customer experience.... View More
In late July, cloud tech provider Ultimate Software announced they had closed a $300 million deal to buy French startup PeopleDoc, creators of a cloud-based platform for delivering human resources (HR)... View More
Robotic process automation (RPA) is the latest solution category promising an easier path to digital transformation. In the simplest of terms, if you have a process that is well-defined, RPA can automate... View More
Customer management technology firm Glassbox announced the closing of a $25 million round of financing, late last week. This investment by Updata Partners, a Washington, DC-based growth equity firm focused... View More
84% of surveyed consumers across all industries report their experiences with digital tools and services fall short of expectations, according to a recent Gartner report. "Despite efforts," said Gartner... View More
Alaris has announced several new purchasing options for its information capture solutions. More specifically, customers can now opt to buy one-year subscriptions of Alaris Capture Pro Software and Alaris... View More
As long as records and information abound in organizations—whether in paper or digital format—so will the need to assess whether to keep or not to keep all your records. An organization must... View More
In 2018, nearly 75% of consumers own a smart phone, with many of these individuals plugged in at all times. As a result, the market has adapted, and new technologies have increased the number of channels... View More
Last week, information governance solution provider Everteam announced the latest version of everteam.discover, everteam.discover 2.1. This updated version... View More
It's safe to say that blockchain is on the verge of redefining traditional business models, changing paradigms around data security, accountability, and transparency. In fact, the potential to reshape... View More
Today, Adobe announced what is seen as its largest acquisition to date and a move toward being a one-stop-shop for marketers, with their agreement to acquire marketing automation firm Marketo for $4.75... View More
Salesforce has become one of the leading customer relationship management (CRM) apps available today. It's probably best known for its capacity to store customer and prospect information, centralize data,... View More
Last week, artificial intelligence (AI) technology provider ayfie announced the latest addition to its product line, ayfie Accelerator. ayfie Accelerator is positioned as a browser-based workflow management... View More
In July, we looked at the surging interest in robotic process automation (RPA) software and the evolving market of task automation in general, evidenced by the double-digit growth seen in this market.... View More
Do you outsource a part of your business and then promptly forget about it? Your answer should be, "definitely not." Outsourced services should be viewed as an extension of your business operations and... View More
Despite what you may think, most customers like to be contacted by the companies they do business with, as long as that content meets their needs, is timely, and relevant. On the other hand, if their customer... View More
Generative AI (GenAI) is set to revolutionize the Customer Communications Management (CCM) industry, driving profound changes in how businesses interact with their customers
