Kofax has released the Kofax 2020 Intelligent Automation Benchmark Report, a study conducted by Forrester Consulting and commissioned by Kofax. The report finds while many enterprises have prioritized
Cognitive Capture, RPA and Process Orchestration Combine to Maximize Capacity for Lenders to Ensure Small Businesses Receive the Aid They Need... View More
Quickcoms, a Customer Communications Management (CCM) SaaS platform enabling highly regulated industries to do effective communications and marketing, today announced the launch of its visual workflow
Crawford Technologies, provider of innovative document solutions that streamline, improve and manage customer communications, is hosting a Customer Communications Virtual Summit on Wednesday, May 6... View More
Messagepoint Inc. announced it has been named a Leader in the IDC MarketScape: Worldwide Customer Communications Management 2020 Vendor Assessment... View More
Crawford Technologies, provider of innovative document solutions that streamline, improve and manage customer communications, and Content Critical Solutions, Inc. (CCS), a provider of technology solut
For all the focus on data and its critical role in gaining a competitive edge, most organizations today still struggle to access and use it at scale... View More
Changing regulations are an ever-increasing challenge for financial services organizations. In fact, regulatory changes are now happening at a rate that is three times what it was in 2011... View More
Quadient, a leader in helping businesses create meaningful customer connections through digital and physical channels, announced today that Chuo Electric Power, Japan’s top market share provider... View More
There is an expression, “The only constant is change.” That certainly appears to be true in 2020, and especially so for communicators in almost every industry... View More
One might think that digital advances in technology have made it easy to push a button at one end of a customer communications management (CCM) system to create thousands of invoices, statements... View More
Crawford Technologies, provider of innovative document solutions that streamline, improve and manage customer communications, announces it has acquired Composition Research Technologies, Inc. (CRT), a
Many reading this joined our industry when multichannel meant producing both print and putting PDFs on the web. We all had a lot of fun making communications look better. We added color... View More
There is a growing discussion among business organizations, regarding the challenge of defending information practices, emphasizing the need for updated governance and process documentation, stakehold
Despite the hard work toward achieving the goal of omnichannel communications, many enterprises continue to have difficulties bringing a true omnichannel communication strategy... View More
Quadient, a leader in helping businesses create meaningful customer connections through digital and physical channels, announced today the general availability of Quadient Inspire R14... View More
Kyocera Document Solutions America, one of the world’s leading document solutions companies, is excited to announce the acquisition of Quality Digital Office Technology... View More
Madison Advisors today announced the general availability of its newest research report, “Capture Service Provider Market Study.” The study provides insights on the latest trends in the inbound... View More
Efficient document management is essential in high-volume customer support centers, where handling errors can lead to costly mistakes, compliance risks and dissatisfied customers
Most customers prefer digital communications due to convenience. Digital communications arrive faster, enable interactivity and allow for immediate payment options. However, digital customer communica
As companies grow, processes and systems that operate well at a certain capacity often cannot keep up with larger demand, which inevitably complicates workflows and slows operations
When we look at evolving customer communications, we often focus on improving the experience by adding new delivery channels, improving content by adding color and variable images based on the audienc
In a world where data breaches are a daily reality, safeguarding critical communications — like bills, invoices and healthcare documents — has become paramount. With sensitive personally identifia
