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BETTER Content ManagementBETTER Customer Communication Management
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BETTER Customer ExperienceBill Tidwell
Bill Tidwell is Chief Executive Officer and founder of Transformations, Inc. In this capacity, he oversees the direction and development of Transformations’ core products, ensuring that the company stays loyal to its mission of “creating innovative solutions that enable our clients to gain a significant competitive advantage.” Throughout his career, Bill has focused on using technology as a tool for improving business practices and operations. For more information, visit www.trnsfrm.com or www.Uluro.com.
BY Bill Tidwell
Aug. 28 2023
What can go wrong without rigorous data security and compliance? In short, everything. According to Statista, a market leader in providing reliable market, company and consumer data, cybersecurity r
BY Bill Tidwell
July 30 2020
Over the years, while customer communications management (CCM) systems continued to expand with new features and capabilities that enhanced the customer experience, security was not always at the top
Economic pressures, regulatory shifts and evolving consumer expectations are converging to create a complex environment for health insurers. Amid this turbulence, many payers are hesitant to invest in- How much do I owe? How do I pay? Where’s my bill? Are any of your customers asking these questions? If so, it might be time to rethink your utility bills.
If there’s one thing we’ve learned after decades in customer communications, it’s this: notifications are never “just notifications.”
By Gary GreggWhen I think about how far customer communications have evolved, it’s clear that we’ve entered a new era, one where the regulated document is moving from being an artifact of a transaction
Resistance to change is a familiar challenge in any transformation initiative, but it becomes especially entrenched in document-heavy environments. These are the systems and workflows that have been b
