Robotic process automation (RPA) is the latest solution category promising an easier path to digital transformation. In the simplest of terms, if you have a process that is well-defined, RPA can automate... View More
Customer management technology firm Glassbox announced the closing of a $25 million round of financing, late last week. This investment by Updata Partners, a Washington, DC-based growth equity firm focused... View More
84% of surveyed consumers across all industries report their experiences with digital tools and services fall short of expectations, according to a recent Gartner report. "Despite efforts," said Gartner... View More
Alaris has announced several new purchasing options for its information capture solutions. More specifically, customers can now opt to buy one-year subscriptions of Alaris Capture Pro Software and Alaris... View More
As long as records and information abound in organizations—whether in paper or digital format—so will the need to assess whether to keep or not to keep all your records. An organization must... View More
In 2018, nearly 75% of consumers own a smart phone, with many of these individuals plugged in at all times. As a result, the market has adapted, and new technologies have increased the number of channels... View More
Last week, information governance solution provider Everteam announced the latest version of everteam.discover, everteam.discover 2.1. This updated version... View More
It's safe to say that blockchain is on the verge of redefining traditional business models, changing paradigms around data security, accountability, and transparency. In fact, the potential to reshape... View More
Today, Adobe announced what is seen as its largest acquisition to date and a move toward being a one-stop-shop for marketers, with their agreement to acquire marketing automation firm Marketo for $4.75... View More
Salesforce has become one of the leading customer relationship management (CRM) apps available today. It's probably best known for its capacity to store customer and prospect information, centralize data,... View More
Last week, artificial intelligence (AI) technology provider ayfie announced the latest addition to its product line, ayfie Accelerator. ayfie Accelerator is positioned as a browser-based workflow management... View More
In July, we looked at the surging interest in robotic process automation (RPA) software and the evolving market of task automation in general, evidenced by the double-digit growth seen in this market.... View More
Do you outsource a part of your business and then promptly forget about it? Your answer should be, "definitely not." Outsourced services should be viewed as an extension of your business operations and... View More
Despite what you may think, most customers like to be contacted by the companies they do business with, as long as that content meets their needs, is timely, and relevant. On the other hand, if their customer... View More
In the software business, well-intentioned requests for a new feature can sometimes get in the way of a larger strategy. "Feature creep" can turn into future limitations, unforeseen consequences, and deployment... View More
Ever since the introduction of cloud and cloud services, we have heard the mantra to migrate the enterprise information infrastructure to the cloud. While this may be an attractive idea, there has long... View More
When posed with the question, “Are you considering an on-premises, cloud, or a hybrid approach for your content services?” most practical decision makers who are looking to gradually and safely... View More
Now more than ever, businesses are affected by state and federal regulations for compliance, particularly in regard to information security, sharing, and retention. Failing to meet these requirements may... View More
This week, M-Files announced the availability of its M-Files Online solution, positioning it as a way to “future-proof” information management with a single user license... View More
Amidst all the hype and hoopla surrounding artificial intelligence (AI), it’s often the simple practicalities that get lost along the way. We spend much of our professional lives talking to organizations... View More
Every day, large organizations face multiple challenges with the hundreds or thousands of pieces of mail received through the USPS and other carriers, documents that include general business mail, cus
Personalizing things is not new. We have engraved items and composed personal letters and communications for centuries, but can we do this economically and efficiently?
It’s no secret that digital channels have become foundational to the delivery of customer communications, with customers increasingly indicating mobile apps, SMS, email and other digital delivery me
