The tsunami of data is here. And it just keeps growing. In fact, it’s predicted global data creation and replication will see a compound annual growth rate (CAGR) of 23% over the five-year period
Crawford Technologies, provider of innovative document solutions that streamline, improve and manage customer communications, will showcase its award-winning solutions at thINK Ahead 2022... View More
Quadient has been named a Leader in The Forrester Wave™: Journey Mapping Platforms, Q2 2022. Forrester Wave reports provide an overview of the top providers in a market space with analysis of t... View More
With the best will in the world, companies will only be able to deliver successful global data transformation projects if they have strong global teams pulling together toward the same goal... View More
There’s a whole plethora of unicorn companies (mega-valuation start-ups) out there, whose AI-based propositions are based on pattern recognition... View More
If you have fragmented technologies and workflows, you’ll have a hard time reaping the benefits that multichannel communications has to offer. Why?... View More
Quadient has launched DigitalBOOST, a pre-packaged suite of digital solutions that enables businesses to easily implement digital, self-service customer processes without IT dependency or investment i
Not so long ago, we used to anticipate Ty Pennington’s dramatic weekly reveal of a seemingly impossible renovation in an impressively short amount of time. The homeowners — and viewers —... View More
Racami has received ISO 27001 certification for its hybrid business communications, workflow automation, payments, and customer experience platform, Alchem-e™."Our customers put tremendous eff... View More
Smart Communications has been named a Leader in the IDC MarketScape: Worldwide Cloud Customer Communications Management Applications 2022 Vendor Assessment. With customer satisfaction and personalizat
Is your organization involved in planning for or implementing digital workflow? To be successful, your organization will need to hire or train a workflow subject matter expert (SME). An important cons
Messagepoint announced today it has been named a Leader in the IDC MarketScape: Worldwide Customer Communications Management (CCM) 2022 Vendor Assessment (DOC #US48167722, June 2022). Vendor assessmen
Quadient was named a leader in the IDC MarketScape: Worldwide Cloud Customer Communications Management Applications 2022 Vendor Assessment - Dynamic Delivery of Multi-channel Personalized Experiences... View More
You’ve been pivoting without stopping. You’ve thought you arrived at a “new normal” three times in two years. You’ve been introduced to new colleagues that need new integrations.... View More
Messagepoint announces the availability of new headless customer communications management (headless CCM) capabilities to support dynamic digital experiences with highly personalized content delivered
Crawford Technologies, provider of innovative document solutions that streamline, improve and manage customer communications, announces the introduction of CCM Gateway SDK (software development kit)... View More
Over the past few years, COVID-19 has impacted almost everything we do, from avoiding in-person banking and shopping in retail stores to conducting meetings through Zoom and Teams to doing more... View More
Mergers, acquisitions, integrations, divestitures. Any big business decision comes with equally big changes. Going through the process of a merger or acquisition is a stressful and uncertain time... View More
Kodak Alaris has enhanced its Kodak i4000 Series Scanners. The Kodak i4650 and Kodak i4850 Production Scanners now deliver faster scanning speeds of up to 160 pages per minute (ppm).Kodak i4000 Series
The current state of AI document processing follows a recognizable pattern. An organization crafts a prompt — often quite sophisticated with detailed instructions and examples — passes it to a lar
Here are the top 7 ways a dynamic, custom welcome kit can help you maintain and grow your membership rates, improve engagement and keep your members satisfied
IDP, an AI-powered technology that reads documents and extracts meaning, has quickly become the advanced successor to traditional document extraction tools such as OCR
As technology accelerates and customers adopt their own AI assistants, the old model of static, one-way communication is starting to look a lot like sending a fax in the age of TikTok
The customer communications market has evolved over the past three decades. Today’s customers expect instant, personalized and seamless experiences across all channels. Artificial intelligence (AI
