2021 was an interesting year for the Intelligent Document Processing (IDP) space, and all of us participating is this ever-morphing market. Gartner’s latest Competitive Landscape Report on IDP Vendo

Crawford Technologies, provider of innovative document solutions that streamline, improve and manage customer communications, announces the release of DTE 5.1, the newest version of Crawford Technolog

Quadient has shared that its Intelligent Communication Automation cloud-based software solutions business gained more than 2,000 net new customers in the first nine months of the year, 800 of which we

Quadient has announced the general availability of Inspire Flex Release 15 (R15), Quadient’s flagship enterprise omnichannel Customer Communications Management (CCM) software solution. The new relea

Smart Communications has announced the results of a global survey that uncovers consumer and business leader opinions about the current state of conversations between customers and financial services... View More

Messagepoint announced today that it has entered into a global OEM partnership with Sefas. Messagepoint will leverage Sefas Designer’s communications composition capabilities in Messagepoint Compose

Quadient has announced its first-ever Experience Partner Awards. The awards recognize partners that excel in working with Quadient’s Customer Experience Management (CXM) software solutions, providin

Through the decades, I have been asked many times to explain the difference between data and information — in lay terms. The reason is that today, data is the reference for everything.Let’s... View More

Crawford Technologies, provider of innovative document solutions that streamline, improve and manage customer communications, is celebrating 25 years of moving the customer communications industry for

The annual event has evolved from a Quadient Inspire users conference to today’s must-attend global CX conference. The event brings together CX and customer communications management (CCM) professio

In today’s fast-paced world, compliance is often thought of as a necessary evil that only hinders business... View More

Smart CommunicationsTM and Guidewire Software, Inc (NYSE: GWRE), today announced they have surpassed the 100 mutual customer milestone. More Guidewire customers now rely on Smart Communications to han

Nordis Technologies was named to the first Aspire CCM-CXM Service Providers Leaderboard. Nordis was recognized for its focused solution, the patented Expresso® omnichannel CCM platform that delivers

O’Neil Digital Solutions, the nation’s leader in Customer Communications Management (CCM) and Customer Experience (CX), is pleased to announce their position as a leader in the CCM-CXM Service... View More

Plenty has been written and will continue to be written about the modernization of document capture technology. After all, it's not every day that tech giants Microsoft, Google and Amazon suddenly ju... View More

Quadient and Flywire Corporation today announced a new strategic collaboration to automate and digitize business-to-business (B2B) payments globally. As a result of the partnership, Quadient’s... View More

Doxee (DOX:IM), the leading high-tech multinational company offering products for Digital Customer Experience and Digital Transformation, announces that has signed with Messagepoint, a leading provide

Quadient announces it has been recognized as a Technology Leader in a new analysis of the global customer journey mapping (CJM) market. The SPARK Matrix: Customer Journey Mapping (CJM), 2021 study fro

After more than a year of adapting business models due to COVID-19, many businesses have come to realize that supporting a remote workforce is a viable option, and one that in some cases, delivered hi

Quadient has announced a significant upgrade to Quadient® Impress, a software-as-a-service (SaaS) multi-channel document delivery and automation solution for small and medium businesses (SMBs). The... View More