Picture3
Sept. 29 2022
In March of 2022, Macrosoft conducted its second annual CCM Industry Best Practices Survey. A total of 253 individuals from more than 88 identified companies participated in the survey — a diverse... View More
artificial-intelligence-3382507_1280
Sept. 29 2022
Achieving and maintaining regulatory compliance is one of the biggest challenges that businesses face in 2022... View More
Sept. 27 2022
Business Forms Management Association (BFMA), the association for forms and business process professionals, announces the availability of its “Forms Management Book of Knowledge (Book of Knowledge)
man-gb16f6a3a8_1280
Sept. 21 2022
In the midst of shifting workforces, rapidly evolving customer expectations and newly emerging channels, upgrading to cloud-based B2C communications solutions has never been more attractive... View More
Screen Shot 2022-09-21 at 12.05.06 PM
Sept. 21 2022
Customer communications management (CCM) in the cloud has been contemplated for almost two decades. With the processing and I/O demands of large batch communications the feasibility of hosting these s
Sept. 15 2022
Transformations Inc., a software solutions company and developer of the comprehensive customer communications management (CCM) platform, Uluro, announced that Uluro has been selected by United Collect
Sept. 15 2022
Smart Communications has expanded integration with leading insurance platform, Duck Creek. As customer preferences continue to shift digitally, these added connectors will support insurance compa... View More
Sept. 14 2022
Madison Advisors has published a brief on the customer communications management (CCM) hosted managed services (HMS) market to provide insights on how to evaluate a CCM HMS provider’s overall soluti
Sept. 13 2022
Messagepoint has launched Semantex™, its new division providing an artificial intelligence (AI)-based content intelligence platform designed to empower developers tackling complex content-relat... View More
Sept. 7 2022
Quadient has been named a finalist for the Reuters Events 13th Annual Responsible Business Awards, in the Diversity, Equity & Inclusion category.The Responsible Business Awards recognize and celeb... View More
Screen Shot 2022-09-07 at 11.17.32 AM
Sept. 7 2022
The first half of 2022 is behind us, and many of us may have slid on the fitness resolutions we made in January... View More
Aug. 30 2022
Kodak Alaris has announced a new partnership with Square 9 Softworks, a leading provider of award-winning process automation solutions. The two companies are offering a free Kodak S2060w Scanner with... View More
digitalforms.1110
Aug. 30 2022
Organizations, whether small or large in private or public sectors, local, national or international, use forms to conduct their business... View More
Screen Shot 2022-08-29 at 12.41.35 PM
Aug. 29 2022
Digital transformation is a hot topic. Articles in magazines and sessions at conferences have examined what it means to execute a digital transformation while keeping the business running. Most adviso
Aug. 18 2022
Kofax® (or the “Company”), a leading supplier of Intelligent Automation (IA) software for digital workflow transformation, backed by TA Associates (“TA”) and Clearlake Capital... View More
Aug. 2 2022
Transformations, Inc. is named a Leader in the Aspire Leaderboard for 2022 in the Enterprise Communications Processing (ECP) category... View More
Aug. 2 2022
Quadient has been positioned as a Leader in the 2022 Aspire Leaderboard™ of customer communications management (CCM) and customer experience management (CXM) vendors... View More
July 29 2022
For the 5th consecutive year, Messagepoint has been named a Leader in the Aspire Leaderboard for customer communications management (CCM) and customer experience management (CXM) technology.Messagepoi
July 27 2022
In line with market evolution, the latest release to the Aspire CCM-CXM Leaderboard includes some big updates to the way users can segment the market view... View More
GettyImages-962093578
July 22 2022
It is impossible to witness the changes in business over the past few years without recognizing the need for a communications strategy that reaches beyond the document-centric one we know... View More
    The current state of AI document processing follows a recognizable pattern. An organization crafts a prompt — often quite sophisticated with detailed instructions and examples — passes it to a lar
  • GettyImages-2238982153
    Here are the top 7 ways a dynamic, custom welcome kit can help you maintain and grow your membership rates, improve engagement and keep your members satisfied
  • Feature_Bates-image
    IDP, an AI-powered technology that reads documents and extracts meaning, has quickly become the advanced successor to traditional document extraction tools such as OCR
  • Feature_Burger
    As technology accelerates and customers adopt their own AI assistants, the old model of static, one-way communication is starting to look a lot like sending a fax in the age of TikTok
  • GettyImages-1252341000
    The customer communications market has evolved over the past three decades. Today’s customers expect instant, personalized and seamless experiences across all channels. Artificial intelligence (AI