Quadient has announced it is the only customer communications management (CCM) solutions provider that has been recognized as a leader in both CCM and customer journey mapping in two separate SPARK Ma
Crawford Technologies, provider of innovative document solutions that streamline, improve and manage customer communications, is hosting its second annual Customer Communications Virtual Summit on Wed
Imagine you are being audited or are under a discovery order to present all materials pertaining to a lawsuit. You have well-planned, maintained, and monitored Information Governance (IG) policies and
The Solar Winds cybersecurity attack and the recent zero-day exploit involving Microsoft Exchange servers have exposed vulnerabilities in the IT infrastructure of organizations at every level, from sm
Customer ratings and reviews place Nuxeo in the number one spot for both ECM and DAM based on the cloud-based platform’s extreme scalability, usability and flexible integration... View More
Messagepoint Inc. has announced significant enhancements to its interactive customer communications solution, Messagepoint Connected, designed to enable large enterprises to deliver highly relevant, p
Transformations, Inc., the developer of Uluro, the most comprehensive customer communications management (CCM) software on the market for securely creating, producing, delivering and tracking critical
Although “fusion” is becoming a catchy word and used across the board from sushi to sportswear, it should not be discarded just as a new thing to attract our attention... View More
Quadient announces the signing of a definitive agreement to acquire Beanworks, a fast-growing market leader specializing in Software as a Service (SaaS) Accounts Payable Automation solutions.Bea... View More
On Wednesday, March 17th, the software, IT services and staffing company, Racami, announced the release of its brand-new payment processor software, Pay+, that adds value to its leading Alchem-e™
To say 2020 was a year full of disruption is an understatement. From dealing with a global pandemic and navigating related lockdowns to embracing a contactless, digital-first world, companies had to q
Hyland, a leading content services provider, has signed an agreement providing for exclusive negotiations to acquire Nuxeo, a content services platform and digital asset management (DAM) provider. The
Keypoint Intelligence, the world’s leading independent evaluator of document imaging software, hardware and services, has recognized the Kodak S3000 Series Scanner with its Buyers Lab (BLI) Winter... View More
Most business looked smooth and dandy when Covid struck. As usual, the first reaction was hope that it would go away soon enough, and our thinking and business would not be affected. Well, Covid prove
By using data exposed via Celonis process mining, the Claims Execution Solution takes the guesswork out of identifying process status and, based on Doculabs' decades of experience, suggests improvements
Kofax® announces it has integrated with Coupa Software to help enterprises deepen operational efficiencies as they digitally transform their spend management processes.Integrating Kofax ReadSoft... View More
Quadient has announced today the general availability of Quadient® Impress version 1.2, an upgrade of the multichannel outbound document management platform that automates the customer communication
Madison Advisors has announced the release of a new research study, “Customer Communications Management Hosted Managed Services Market Update, 3rd Edition.” Madison Advisors defines customer... View More
Smart Communications and imimobile PLC announced they have signed a strategic partnership that will bring two-way message orchestration capabilities to Smart Communications customers.As a result of th
As we stand at the forefront of a rapidly changing digital landscape, customer communications management (CCM) is facing a critical inflection point. The way businesses communicate with their customer
It's no secret that, despite the ongoing quest for digital transformation, many businesses are stuck in the old ways of using fillable PDFs and paper forms to capture information. The first thing tha
A Governance Policy Checklist for managing structured, dark, unstructured and semi-structured data is vital for organizations aiming to optimize operational efficiency, ensure compliance and enhance s
While we've explored how sophisticated technical strategies can enhance AI performance, it's now time to address the user-centric challenges that often determine the success or failure of these interactions
Ensuring document accessibility is essential for universal information access, catering to individuals who are blind, partially sighted or have cognitive impairments. Compliant, accessible document de
