Smart CommunicationsTM and Guidewire Software, Inc (NYSE: GWRE), today announced they have surpassed the 100 mutual customer milestone. More Guidewire customers now rely on Smart Communications to han

Nordis Technologies was named to the first Aspire CCM-CXM Service Providers Leaderboard. Nordis was recognized for its focused solution, the patented Expresso® omnichannel CCM platform that delivers

O’Neil Digital Solutions, the nation’s leader in Customer Communications Management (CCM) and Customer Experience (CX), is pleased to announce their position as a leader in the CCM-CXM Service... View More

Plenty has been written and will continue to be written about the modernization of document capture technology. After all, it's not every day that tech giants Microsoft, Google and Amazon suddenly ju... View More

Quadient and Flywire Corporation today announced a new strategic collaboration to automate and digitize business-to-business (B2B) payments globally. As a result of the partnership, Quadient’s... View More

Doxee (DOX:IM), the leading high-tech multinational company offering products for Digital Customer Experience and Digital Transformation, announces that has signed with Messagepoint, a leading provide

Quadient announces it has been recognized as a Technology Leader in a new analysis of the global customer journey mapping (CJM) market. The SPARK Matrix: Customer Journey Mapping (CJM), 2021 study fro

After more than a year of adapting business models due to COVID-19, many businesses have come to realize that supporting a remote workforce is a viable option, and one that in some cases, delivered hi

Quadient has announced a significant upgrade to Quadient® Impress, a software-as-a-service (SaaS) multi-channel document delivery and automation solution for small and medium businesses (SMBs). The... View More

The Business Intelligence Group today announced that it has awarded Messagepoint Inc. a 2021 Stratus Award for Cloud Computing in the Artificial Intelligence (AI) category. The Stratus Awards, an annu

Crawford Technologies, provider of innovative document solutions that streamline, improve and manage customer communications, has completed the acquisition of Open Access Technologies (OAT), a leading

Quadient has announced that the company has crossed over the 10,000 software customer threshold for the first time.Quadient rapidly expanded its software customer base in the first half of 2021 with m

After spending two decades in the industry, I am aware that non-document people think what we do is boring. While it hurts my feelings a bit, they are right most of the time. If we plan, design, resea

Let’s start by talking about the unicorn. The unicorn is the combination of AI, IC, task automation with RPA and workflow to create intelligent process automation (IPA) that’s really worthy... View More

Crawford Technologies, provider of innovative document solutions that streamline, improve and manage customer communications, announces the release of AccessibilityNow® Remediate, a standalone PDF... View More

Selecting the right business partner for customer communications management (CCM) delivery is a critical task. Shrewd organizations use the Request for Proposals (RFP) process in an attempt to make th

Global industry is in the midst of unprecedented change. Heralded by many as the ‘fourth industrial revolution,’ one of its key drivers is digital transformation, a technological advancement... View More

Crawford Technologies has added AccessibilityNow® Validator, a new tool for testing document accessibility compliance, to its comprehensive AccessibilityNow platform... View More

Customer journey mapping as a CCM planning tool... View More

Document capture has been around for decades, but recent advances have breathed new life into this market. The ability to liberate documents from their physical form and move them into the digital rea