What Is Business Process Management? Business Process Management (BPM) is a strategy that models, analyzes and optimizes end-to-end processes to achieve business objectives, such as improving customer
Transformations, Inc., a software solutions company and developer of the customer communications management (CCM) platform, Uluro, announced the availability of a white paper commissioned from analyst
Quadient's cloud-based solution YayPay by Quadient was listed as a 2022 Technology Leader by Quadrant Knowledge Solutions in the SPARK Matrix™ analysis of the global accounts receivable application
The printing industry continues to face severe supply chain challenges. While sales are expected to grow, most printers do not expect it to translate into profitability due to rising costs and... View More
Per Paloma Print Products:It is with much excitement, and a bit of sadness, that we announce that Paloma Product Marketing LLC has decided to transfer our client software license agreements to our pri
Business Forms Management Association (BFMA), the association for forms and business process professionals, is recognizing Cybersecurity Month this October by sharing tips on security and risk... View More
Madison Advisors has published a brief on the current state of the automated document factory (ADF) model and the need to break free of the traditional page-based paradigm to support communications in
The way we work is broken and it’s been for decades. Enterprises large and small are too focused on the existing technology to solve a problem they may have never intended to solve. How do we ensure
Information management is an essential element of every organization. It involves the application of technology and procedures to make sure that information is accessible and useful... View More
Quadient has released Quadient Impress Invoice, a software-as-a-service (SaaS) that securely and compliantly automates the preparation and delivery of invoices. Impress Invoice features built-in elect
Crawford Technologies, provider of innovative document solutions, announces the general availability of cSimpl (pronounced “simple”). This SaaS document reengineering service was designed for... View More
In March of 2022, Macrosoft conducted its second annual CCM Industry Best Practices Survey. A total of 253 individuals from more than 88 identified companies participated in the survey — a diverse... View More
Business Forms Management Association (BFMA), the association for forms and business process professionals, announces the availability of its “Forms Management Book of Knowledge (Book of Knowledge)
In the midst of shifting workforces, rapidly evolving customer expectations and newly emerging channels, upgrading to cloud-based B2C communications solutions has never been more attractive... View More
Customer communications management (CCM) in the cloud has been contemplated for almost two decades. With the processing and I/O demands of large batch communications the feasibility of hosting these s
Transformations Inc., a software solutions company and developer of the comprehensive customer communications management (CCM) platform, Uluro, announced that Uluro has been selected by United Collect
Smart Communications has expanded integration with leading insurance platform, Duck Creek. As customer preferences continue to shift digitally, these added connectors will support insurance compa... View More
Madison Advisors has published a brief on the customer communications management (CCM) hosted managed services (HMS) market to provide insights on how to evaluate a CCM HMS provider’s overall soluti
Messagepoint has launched Semantex™, its new division providing an artificial intelligence (AI)-based content intelligence platform designed to empower developers tackling complex content-relat... View More
Across the globe, organizations are seeking to better cater to increasingly diverse customer populations. In the United States, for example, the number of non-English speakers has tripled over the las
A recent article on Chiefmartec asked an interesting question about automation in marketing: Is automation making things more efficient for the company or the customer? The example they gave is someth
Seamless and personalized customer interactions are no longer just a competitive advantage — they’re an expectation. Whether a customer is applying for a credit card, opening a bank account, or on
Change is the only constant when it comes to IT applications. Specifically for Enterprise Content Management (ECM) and Robotic Process Automation (RPA), proper knowledge is a necessity before inevitab
Remember the last time you filled out a mortgage application? If you're like most people, you probably spent hours wrestling with confusing forms, deciphering legal jargon and hunting down supporting
