141670173_10157485265577260_8199522820407415368_n
May 3 2022
So much about DSF ’22 made it a positive event. The first being that it was an in-person conference. DSF ’22 was one of the first to exit the virtual world and gamble that an in-person event... View More
May 2 2022
Quadient announced EcoVadis has awarded Quadient its Platinum rating, its highest level for sustainability performance. Achieving Platinum status positions Quadient in the top 1% of the companies rate
GettyImages-1255090147
April 26 2022
This pandemic has taught us to rethink how we accomplish basic and fundamental activities, like dining, socializing, shopping, learning and yes, even working... View More
IDC graphics for Document Strategy[2]
April 26 2022
Imagine that you walk into your corporate office in the morning, turn on your computer, log-in to your workspace, and it greets you and presents your next priority task for the day... View More
April 26 2022
Crawford Technologies, a leading provider of innovative document solutions that streamline, improve and manage customer communications, announces it was awarded Best Case Study Presentation in the Tra
April 25 2022
Messagepoint has been named a 2022 SPARK Matrix™ Customer Communications Management (CCM) Technology Leader by global research and consulting firm, Quadrant Knowledge Solutions. The CCM market resea
April 21 2022
Crawford Technologies will hold its third annual Customer Communications Virtual Summit will take place on Wednesday, May 4, beginning at 10 a.m. ET. The full-day complimentary event, hosted under the
April 21 2022
Smart CommunicationsTM will host its company’s annual conference, INNOVATE 2022, from May 18-20 at the Lowes Vanderbilt Hotel in Nashville, Tennessee... View More
April 19 2022
Quadient announces that Mailtropolis, a best-in-class, high-security document fulfillment mail service provider (MSP), has chosen Quadient Impress to expand its transactional mail capabilities. Quadie
Screen Shot 2022-04-14 at 12.02.57 PM
April 14 2022
Even though industry analysts feel the need to label and sort enterprise technologies into neat silos, this practice has always been of limited value — as it often makes navigating a buyer toward... View More
April 13 2022
Western Provident Association (WPA), a not-for-profit health insurance company and Top Down Systems Corporation (Topdown), a best-of-breed Customer Communication Management (CCM) software company anno
April 12 2022
Smart Communications, a leading technology company focused on helping businesses engage in more meaningful customer conversations today announced the release of the 2022 Hyper-Personalization in Insur
business-g52984b8ed_1280
April 12 2022
If a survey were performed on a group of random business people asking what they think of when they hear the words "project manager," it is very likely that a majority of them would say things like, "task... View More
farewell-g80f3c18b7_1280
April 4 2022
For all the changes we have had to make recently, I am suggesting one more. It is time to change how we create and manage customer communications. Seriously, it is time.There is an entire generation o
April 1 2022
Messagepoint is the AI-powered customer communications management (CCM) sponsor of DOCUMENT Strategy Forum (DSF) ’22, in addition to exhibiting and speaking at the event. DSF ’22 is being held... View More
March 30 2022
Quadient will highlight ways to accelerate the move to cloud-based architectures at DOCUMENT Strategy Forum (DSF) ’22. At the event, Quadient will showcase its newest high-performance Software as... View More
March 29 2022
Transformations Inc., a software solutions company and developer of the comprehensive customer communications management (CCM) platform, Uluro, announced the company will be exhibiting its cost-effect
March 28 2022
Crawford Technologies will be exhibiting and co-moderating a Financial Solutions Roundtable at DSF '22... View More
Screen Shot 2022-03-25 at 10.06.20 AM
March 25 2022
Just about everything’s been on pause since March 2020 and things have been “unpausing” bit by bit since the beginning of 2022... View More
Infographic_IDP_The Challenge of Unstructured Text
March 22 2022
What is Intelligent Document Processing? Many organizational processes are still dominated by paperwork. Even if most documents are now digitized, manual analysis of their content remains the rule... View More
  • A seismic wave is rumbling through the workplace with AI and automation actively transforming employee productivity and reshaping operations
  • The potential of generative AI to positively impact how we work and live is massive
  • You may wonder why an old content management guy is writing about generative AI and LLMs
  • Generative AI (GenAI) is set to revolutionize the Customer Communications Management (CCM) industry, driving profound changes in how businesses interact with their customers
  • Editor’s Note: This is part 2 of a 3-part series on AI in CCM. You can find part 1 in our Spring issue. Look for part 3 in the next issue