BelWo, Inc., a global managed services provider specializing in customer communications management (CCM), announces it has been positioned as a Leader in the 2023 Aspire Leaderboard™ for CCM-CXM Implementation Services. Aspire Customer Communications Services, a leading international consulting firm specializing in CCM and CXM industries, features six interactive grids placing vendors into categories to help identify the best solution to meet an organization’s current and future needs.

    BelWo is a U.S.-based boutique implementation firm specializing in CCM technologies that has followed the evolution of several of the leading CCM platforms over the last 20 years. The company’s strong partnership and long track record of successful delivery with Quadient and OpenText gives it unique insight and understanding into their CCM product capabilities and the intricacies involved in architecting, designing, implementing and operating scalable solutions. With over 200 consultants in the U.S., Europe and India, BelWo works directly with both enterprise clients and large service providers with multiple client implementations.

    “BelWo is a well-established Quadient and OpenText Exstream implementor with extensive skills and a strong track record of delivery. Service providers and enterprises will find a strong design and implementation partner in BelWo, and at an attractive price, as it leverages its vast offshore development team,” said Kaspar Roos, CEO & founder of Aspire. “BelWo is particularly strong when it can be brought on during a project’s early stages. Nevertheless, BelWo’s expertise in assessing, troubleshooting and optimizing existing solutions to maximize its clients’ return on investment is equally valuable.”

    BelWo is recognized in the industry for its migration services. The company draws on deep product knowledge and years of experience with arcane technologies and legacy systems to allow customers to fully understand their existing systems and go beyond a typical “lift & shift” migration, exploring new opportunities that more modern platforms offer. Additionally, as a part of its quality assurance services, BelWo has developed elaborate test scenarios and data sets to ensure both the accuracy and compliance of migrated systems. Similarly, with a successful track record in workflow and automation, BelWo extends the capabilities and scope that CCM vendors provide with in-house development and automation integration with line of business and data management systems, as well as direct output to archival, text/SMS and inventory management systems.

    “We are honored to be recognized as a leader in the Aspire Leaderboard,” said Gautam Kanwar, president of BelWo. “Our mission has always been to empower businesses to deliver an exceptional customer experience by effectively leveraging their customer communications management platform into their communication strategy. This focus and the great satisfaction we have in helping clients meet their strategic CCM goals, reduce costs and improve the workflows of critical CCM processes has led to our ranking on this year’s Aspire Leaderboard.”

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