Dedicated to continually breaking new ground in NLP, Messagepoint is a pioneer of AI for CCM and was the first company in its space to introduce AI-powered assisted authoring and content rationalization and migration with the Messagepoint Advanced Rationalization and Content Intelligence Engine (MARCIE).

Organizations operating in regulated industries have traditionally faced significant challenges in analyzing and migrating the content that is housed in what is often extensive customer communications libraries. Without AI, the approach is manual, time consuming and human resource intensive. AI and NLP offer the ability to process content accurately and quickly at a scale that supports large enterprises, handling the complexity and diversity of natural language data, even across multiple languages. Messagepoint has built its NLP capabilities to support enterprise scale content and document repositories initially for English, Spanish and French language content.

Additionally, Messagepoint’s advanced NLP capabilities for multi- and cross-lingual semantic understanding provide a powerful solution for organizations looking to ensure consistency in customer communications both within a single language and across multiple languages. Messagepoint also has expanded the availability of its NLP IP beyond its packaged CCM solutions, Messagepoint and Rationalizer, with the introduction of Semantex, a set of API-based content intelligence services that address market demand for a more flexible, developer-centric offering.

“We are honored to accept this award and to be recognized for our unique approach to both AI and NLP,” said Atif Khan, vice president, AI & Data Science, Messagepoint. “We look forward to continuing to innovate and contribute to the advancement of AI through its application in intelligent content services and customer communications management.”