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May 25 2021
A couple of months ago, we discussed the benefits of fusion teams in order to speed up the necessary digital transformation that COVID brought to the center stage... View More
May 21 2021
Racami announced the release of its enhanced Alchem-e™ version 6.5.4, used for producing and distributing customer communications, books, marketing materials, bills, and other forms of print and... View More
May 19 2021
More than 180 partners joined Kodak Alaris at its recent 2021 Virtual Partner Summit for the United States and Canada (US&C) region. The theme for the virtual event was ‘Growth Starts Here.’Th
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May 17 2021
It’s interesting times for customer communications professionals... View More
May 12 2021
The software, IT services, and staffing company, Racami, has formed a new relationship with Objectif Lune the developer of widely used document composition software. Objectif Lune’s software suite... View More
May 6 2021
Crawford Technologies, provider of innovative document solutions that streamline, improve and manage customer communications, and BlueRush, an emerging personalized video Software as a Service (SaaS)... View More
May 5 2021
Quadient has announced the global launch of Inspire Evolve, a high-performance, software-as-a-service (SaaS) customer communications management (CCM) solution. The solution supports rapid enterprise t
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May 4 2021
What are the current challenges facing communication providers and what lies ahead in 2021?... View More
May 3 2021
Crawford Technologies announces the release of its Digital Transform Engine (DTE) version 5.0. DTE is the core engine used in Crawford Technologies’ award-winning solutions. DTE 5.0 further advances
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April 27 2021
Approximately two decades ago, document professionals began to look at routine documents, such as monthly invoices or statements, more closely and recognized the blank white space on the page was valu
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April 27 2021
While it’s impossible to predict exactly what the post-COVID-19 world will look like, we can be fairly certain that business as we knew it over a year ago is not going to be the same. While organiza
April 22 2021
Quadient announced today that it has joined The Valuable 500, a global initiative for the inclusion of people with disabilities in business. This initiative aims at gathering 500 companies to be the t
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April 22 2021
The so-called Full Stack Developer is a trending profession fuelled by a huge number of schools and academies dedicated to teach software development by writing lines of code with the keyboard, whose... View More
April 20 2021
Quadient has announced it is the only customer communications management (CCM) solutions provider that has been recognized as a leader in both CCM and customer journey mapping in two separate SPARK Ma
April 15 2021
Crawford Technologies, provider of innovative document solutions that streamline, improve and manage customer communications, is hosting its second annual Customer Communications Virtual Summit on Wed
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April 12 2021
Imagine you are being audited or are under a discovery order to present all materials pertaining to a lawsuit. You have well-planned, maintained, and monitored Information Governance (IG) policies and
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April 8 2021
The Solar Winds cybersecurity attack and the recent zero-day exploit involving Microsoft Exchange servers have exposed vulnerabilities in the IT infrastructure of organizations at every level, from sm
April 6 2021
Customer ratings and reviews place Nuxeo in the number one spot for both ECM and DAM based on the cloud-based platform’s extreme scalability, usability and flexible integration... View More
March 30 2021
Messagepoint Inc. has announced significant enhancements to its interactive customer communications solution, Messagepoint Connected, designed to enable large enterprises to deliver highly relevant, p
March 25 2021
Transformations, Inc., the developer of Uluro, the most comprehensive customer communications management (CCM) software on the market for securely creating, producing, delivering and tracking critical
  • A seismic wave is rumbling through the workplace with AI and automation actively transforming employee productivity and reshaping operations
  • The potential of generative AI to positively impact how we work and live is massive
  • You may wonder why an old content management guy is writing about generative AI and LLMs
  • Generative AI (GenAI) is set to revolutionize the Customer Communications Management (CCM) industry, driving profound changes in how businesses interact with their customers
  • Editor’s Note: This is part 2 of a 3-part series on AI in CCM. You can find part 1 in our Spring issue. Look for part 3 in the next issue