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BETTER Content ManagementBETTER Customer Communication Management
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BETTER Customer ExperienceDaniel Herndon
Daniel Herndon is the director of cloud services at Laserfivhe. As a product manager, the customer is his passion, and using high-energy leadership and a data-driven approach to delivering products that customers love is his primary goal. Herndon brings 20 years of experience delivering consumer software products over a diverse career that includes Microsoft, Expedia, Zillow and most recently a healthcare analytics startup called Caradigm. Herndon, a native of Los Angeles, joined Laserfiche in 2018 and is a graduate of Cornell University where he studied architecture.
June 22 2022
Not so long ago, we used to anticipate Ty Pennington’s dramatic weekly reveal of a seemingly impossible renovation in an impressively short amount of time. The homeowners — and viewers —...
- In today’s complex and highly regulated customer communications management (CCM) landscape, organizations face a critical decision
In today's fast-paced world, effective customer communication is not just a business obligation — it's a crucial part of the customer experience
By Eric RizThe rapid expansion of artificial intelligence (AI) has ushered in an era of unprecedented data collection, processing and utilization. While this has propelled innovation, efficiency and convenience
Across the globe, organizations are seeking to better cater to increasingly diverse customer populations. In the United States, for example, the number of non-English speakers has tripled over the las
A recent article on Chiefmartec asked an interesting question about automation in marketing: Is automation making things more efficient for the company or the customer? The example they gave is someth
