Mr. Podraza is the director of records management and archives for the American Medical Association in Chicago. He is a certified information professional that advocates all organizations develop a strategy for managing their information. He has consulted leading organizations in the development and administration of professional records management and archive programs and provides “how to” advice though his blog,
If you are not a believer in the 100% paperless office, how about taking steps towards achieving a paper-light office? I know based on my first-hand experience that organizations can successfully create...
Records management is the effective and systematic control of an organization’s records, regardless of medium, through their entire life cycle–from receipt or creation until their final disposition....
Over the past 2 short years, the communications industry has been at the forefront of technological innovation, shaping how we connect, share and understand the world around us. Among the plethora of
Efficient document management is essential in high-volume customer support centers, where handling errors can lead to costly mistakes, compliance risks and dissatisfied customers
Most customers prefer digital communications due to convenience. Digital communications arrive faster, enable interactivity and allow for immediate payment options. However, digital customer communica
As companies grow, processes and systems that operate well at a certain capacity often cannot keep up with larger demand, which inevitably complicates workflows and slows operations
When we look at evolving customer communications, we often focus on improving the experience by adding new delivery channels, improving content by adding color and variable images based on the audienc