Allen Podraza

Mr. Podraza is the director of records management and archives for the American Medical Association in Chicago. He is a certified information professional that advocates all organizations develop a strategy for managing their information. He has consulted leading organizations in the development and administration of professional records management and archive programs and provides “how to” advice though his blog,

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FEATURES
4 Data Types You Can Use to Improve CX
BY Allen Podraza
May 24 2023
In terms of high-flying innovations, 2023 looks to be an amazing year for space technology
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FEATURES
4 Steps to Becoming a Paper-Light Office
BY Allen Podraza
Oct. 22 2014
If you are not a believer in the 100% paperless office, how about taking steps towards achieving a paper-light office? I know based on my first-hand experience that organizations can successfully create...
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FEATURES
The 5 Steps to Starting a Records Management Program
BY Allen Podraza
Aug. 21 2014
Records management is the effective and systematic control of an organization’s records, regardless of medium, through their entire life cycle–from receipt or creation until their final disposition....
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    Hybrid Test Data Strategies
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    Test data strategy belongs in boardroom discussions, not buried in technical specifications. But here's what actually happens: executives assume IT has it handled, middle managers inherit whatever st
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    Forms That Fuel Growth
    By Andrew Stevens
    Despite their pivotal role in customer journeys, forms are still viewed by many organizations as operational overhead. In a digital-first era, that outdated view is a hidden drain on revenue and a gro
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    The Agent Is the Interface: How Agentic AI Is Rewriting the Rules of CCM
    By OSG
    2026 isn’t a year of incremental improvements in customer communications. It’s the year AI stops assisting and starts acting, and for CCM practitioners
    The Next Architectural Leap in Document AI
    By Andrew Bird
    The current state of AI document processing follows a recognizable pattern. An organization crafts a prompt — often quite sophisticated with detailed instructions and examples — passes it to a lar
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    The Essential Role of Welcome Kits in Member Enrollment and Retention
    By Jason Pothen
    Here are the top 7 ways a dynamic, custom welcome kit can help you maintain and grow your membership rates, improve engagement and keep your members satisfied