+
BETTER Content ManagementBETTER Customer Communication Management
=
BETTER Customer ExperienceMary Dorogokupets
Mary Dorogokupets is a Mobility Researcher at Iflexion, a Denver-based software development company. She focuses on emerging technologies in mobile app development, AR/VR adoption by enterprises, and mobile-first digital transformation.
Oct. 1 2020
Today, as misconfiguration becomes the greatest security risk to a public cloud IT infrastructure, it is critical that companies take proper preventative actions
How might highly regulated organizations maintain a competitive edge while balancing rising customer expectations with strict adherence to regulatory requirements?
There is a conversation happening in boardrooms and compliance offices across financial services, insurance, healthcare and utilities that tends to start with regulation and end with obligation. Organ
By Richard HuffArtificial intelligence has transitioned from being a promising innovation to a fundamental business capability across a wide range of industries
By Tony EdwardsCustomers aren’t contacting your support team because they need help. They’re contacting you because your communications are unclear.This hidden problem — known as failure demand — is driving
We have spent more than two decades in customer communications and we have watched every version of the upgrade cycle in customer communications management (CCM).Templates got more sophisticated, comp