Sept. 9 2020 08:34 AM

New integration allows organizations to store all document-based information, regardless of format, in one easy-to-access repository for a complete view of the customer

Crawford Technologies, provider of innovative document solutions that streamline, improve and manage customer communications, and Nuxeo, the developer of a leading content services platform (CSP), have joined forces to develop a new integration that will allow organizations to move their high-volume documents and customer service data, regardless of format, into the Nuxeo ecosystem. CCM Gateway for Nuxeo is the only solution on the market today that integrates Crawford Technologies’ transformation, indexing and document classification techniques with Nuxeo’s robust cloud-native platform. The solution makes it possible for enterprises to move from problematic legacy storage systems to a modern, cloud-based, natively web-enabled solution to accelerate digital transformation initiatives.

“Our goal in partnering with Nuxeo was to give users the full power of the platform with the ability to quickly and efficiently manage bills, invoices and other customer-facing documents,” said Ernie Crawford, president and CEO of Crawford Technologies. “CCM Gateway for Nuxeo makes it possible to deliver a more robust migration, e-presentment and archiving solution, saying goodbye to infrastructure struggles and delivering a better customer experience. We are excited to bring this product to market.”

CCM Gateway for Nuxeo offers universal print stream conversion and archiving across all business applications and supports a wide range of print formats, including AFP, Xerox, PDF, PostScript, PCL and others. It uses the Nuxeo platform to ensure that the electronic documents are effectively managed and stored in a secure and compliant manner.

“Many large enterprises are looking for modern, cloud-based Content Services Platforms to reduce costs while, at the same time, enabling digital transformation and a superior customer experience,” said Chris McLaughlin, chief marketing officer at Nuxeo. “Through our partnership with Crawford Technologies, we are helping customers to eliminate costly and complex legacy information silos, enhance compliance with data privacy regulations, and accelerate their cloud initiatives.”

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