April 7 2010
Pitney Bowes Business Insight, the leading global provider of location and communication intelligence offerings, today announced the newest versions of EngageOne Interactive and DOC1®
April 6 2010
I'm sure you're like me and have been receiving a ton of credit notifications through the mail in the recent month, so I decided to review the new regulations governing the credit card industry. I stepped...
April 5 2010
The international open standards consortium, OASIS, welcomes ISIS Papyrus, a provider of process and content management software solutions, as its newest Foundational Sponsor. ISIS Papyrus joins IBM, Microsoft,...
April 4 2010
BancTec Inc., a global provider of advanced, high-volume, document and payment processing solutions and services, has enhanced its CenterVision transactional content management platform. The new functionality...
April 1 2010
In response to the growing needs of large and small office environments requiring compact, highly capable and easy-to-use monochrome document imaging systems, Canon U.S.A., Inc., a leader in advanced digital...
March 31 2010
Tangent Systems, Inc., a leader in electronic check deposit technology, announced a significant new version of its Deposit21 software. Version 6 of Deposit21 complements its proven suite of electronic...
March 30 2010
Recently, we've been receiving an increased number of inquiries regarding ways to improve the customer experience, whether through hard copy, electronic or personal touch points. While most questions have...
March 29 2010
Kofax plc (LSE: KFX), the leading provider of document driven business process automation solutions, announced Kofax Desktop 2.0, a new release of its software for individual users that makes scanning...
March 28 2010
Océ, an international leader in digital document management and delivery, announced that the company is further strengthening its environmental credentials. In support of the company's long-standing...
March 25 2010
In a strategic move to strengthen reach in the Asian market, Adeptol, a leader in viewing technology announced that it has signed a partnership agreement with VersaPAC, a leading solution provider of information...
March 24 2010
DataCore Software, a leading provider of storage virtualization software, has once again scooped one of the UK's top networking awards by winning the Storage Product of the Year Award at the prestigious...
March 23 2010
To help clients build and manage more dynamic document programs, CCI/CoakleyTech, a leader in print and document management solutions, is further expanding its portfolio of offerings to include eProfessional...
March 22 2010
The term "capture" covers the combined processes of document scanning, image correction, recognition of text, barcodes and form fields and, finally, output to an appropriate format for subsequent processing...
March 22 2010
EventEvolution Management Inc., producers of DOCUMENT Strategy Forum, September 13-15th at the Hyatt Regency O'Hare in Chicago is pleased to announce that they have reached an agreement with the Business...
March 21 2010
Prinova Inc., a leader in innovative software, document design, development, and delivery solutions, announced its messagepoint enterprise message management software will be part of the Docuplus solutions...
March 17 2010
ARMA International is now accepting applications for the 2010 ARMA International Cobalt Award.This award recognizes organizations that have gone the distance to achieve excellence in managing their records...
March 17 2010
Here we are in 2010, looking back on the first full decade of the new millennium and facing business and technology challenges that were science fiction when I started working for the family business in...
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March 16 2010
Case management may be defined differently across industries, but those who rely upon it to service, retain and acquire customers know well that it is a complex and critical component of customer care...
March 16 2010
Nipson SAS announced the official release of a new proprietary fluorescent toner, developed to meet the ever-growing market demand for anticounterfeiting solutions. This new toner, T3000SY, is a toner...
March 16 2010
Include All Relevant Stakeholders: Don't make collaboration an IT-driven decision; make sure you have broad organizational input and support. Use A Benchmark Assessment: Define the right strategy by implementing...
  • A seismic wave is rumbling through the workplace with AI and automation actively transforming employee productivity and reshaping operations
  • The potential of generative AI to positively impact how we work and live is massive
  • You may wonder why an old content management guy is writing about generative AI and LLMs
  • Generative AI (GenAI) is set to revolutionize the Customer Communications Management (CCM) industry, driving profound changes in how businesses interact with their customers
  • Editor’s Note: This is part 2 of a 3-part series on AI in CCM. You can find part 1 in our Spring issue. Look for part 3 in the next issue