Oct. 20 2010
KODAK Capture Pro Software will serve as the exclusive front end to an open source, advanced capture solution from Ephesoft, a member of Kodak's Independent Software Vendor (ISV) program. The new software...
Oct. 14 2010
IBM (NYSE: IBM) announced that it has acquired PSS Systems, a privately held company based in Mountain View, Calif. Financial terms of the deal were not disclosed. PSS Systems' software helps organizations...
Oct. 13 2010
Addressing the needs of small to medium-sized workgroups that require a simplified yet powerful addition to their existing multifunction product (MFP) fleet, Canon U.S.A., Inc., a leader in digital imaging,...
Oct. 6 2010
As we continue to track the increasing consumer demand for multi-channel (electronic) communications, it's no surprise that enterprises have accelerated their efforts to match that need. Most of our clients...
Oct. 6 2010
Crawford Technologies Inc., a leader in print-stream transformation and document re-engineering software solutions, is delighted to announce the latest addition to the CrawfordTech suite of products; PRO...
Sept. 30 2010
Open Text Corporation (NASDAQ: OTEX, TSX: OTC), the preeminent provider of enterprise content management (ECM) software, announced the release of Open Text ECM Suite 2010, the largest innovation effort...
Sept. 23 2010
As e-discovery confidence and satisfaction rates bump along at alarmingly low rates, recent vendor announcements point to an ongoing consolidation trend in the highly fragmented e-discovery market. In...
Sept. 23 2010
Open Text Corporation (NASDAQ: OTEX, TSX: OTC), the preeminent provider of enterprise content management (ECM) software, announced the availability of a new integration between Open Text Web Experience...
Sept. 22 2010
Sitrof Technologies, a leading document and records management consulting company, has recently announced the availability of their Xerox DocuShare Reporting Module, a new software tool that adds workflow...
Sept. 21 2010
Crawford Technologies Inc., a leader in print-stream transformation and document re-engineering software solutions, and Zumbox, the leader in digital postal mail services, announced a partnership to provide...
Sept. 20 2010
Pitney Bowes Management Services, Inc. (PBMS), a wholly owned subsidiary of Pitney Bowes Inc. (NYSE: PBI) has established a strategic reseller agreement with IMERGE Consulting to support PBMS consulting...
Sept. 19 2010
Toshiba America Business Solutions Inc. (TABS) announced the availability of Drivve | Image Toshiba Edition and Drivve | DM. Drivve | Image is a flexible, customizable suite of tools for capturing and...
Sept. 16 2010
I don't think a day goes by that I don't see some type of offer for mobile payments. Whether I'm paying my bills on my bank's website, watching TV with my family or checking out the latest industry news,...
Sept. 15 2010
As TransPromo continues to garner attention from companies looking to reap the benefits of marketing to existing customers, new trends are quickly developing. The opportunities available with TransPromo...
Sept. 2 2010
In an effort to help companies around the globe increase operational efficiencies while enhancing the way they communicate with customers, SAP AG (NYSE: SAP) and StreamServe, Inc., a leading provider of...
Sept. 1 2010
Madison Advisors, an advisory firm that provides thought leadership, strategic consulting, and market research to clients in the customer communications management (CCM), electronic delivery, and print...
Aug. 31 2010
BÖWE BELL + HOWELL (BBH) announced the availability of a new service offering that provides small to mid-sized mailers with access to the kind of sophisticated document and data-processing capabilities...
Aug. 30 2010
I am going to just step up and admit to having watched an entire infomercial. In my defense, and despite the compelling and irresistible siren's call to convert random produce into healthy juice for three...
Aug. 24 2010
Panasonic System Networks Company of America and DocuLex, Inc. announce compatibility of the Panasonic KV-S5055C document imaging scanner with DocuLex Archive Studio content management software. The product...
Aug. 23 2010
Open Text Corporation (NASDAQ: OTEX, TSX: OTC), the preeminent provider of enterprise content management (ECM) software, announced Open Text Semantic Navigation, an innovative tool that helps audiences...
  • A seismic wave is rumbling through the workplace with AI and automation actively transforming employee productivity and reshaping operations
  • The potential of generative AI to positively impact how we work and live is massive
  • You may wonder why an old content management guy is writing about generative AI and LLMs
  • Generative AI (GenAI) is set to revolutionize the Customer Communications Management (CCM) industry, driving profound changes in how businesses interact with their customers
  • Editor’s Note: This is part 2 of a 3-part series on AI in CCM. You can find part 1 in our Spring issue. Look for part 3 in the next issue