Thunderhead.com announced it has launched its first cloud application, ONE Correspond for Salesforce, on salesforce.com's AppExchange, helping to accelerate the market shift to the next cloud computing paradigm which is inherently social, mobile and open.
ONE Correspond for Salesforce is the first of a number of cloud customer experience solutions based on Thunderhead.com's new ONE customer engagement platform. The application delivers enterprise-class customer experience management to support businesses in the way they interact and engage with their customers. ONE Correspond for Salesforce enables users to create highly personalized communications across multiple customer touch points. It creates opportunities for innovation in customer interactions and real-time business processes, and drives enterprise mobility through its support for tablet devices.
Built on Force.com, salesforce.com's social enterprise cloud platform, ONE Correspond for Salesforce is immediately available for test drive and deployment on the AppExchange at www.salesforce.com/appexchange.
Comments on the news
"ONE Correspond for Salesforce represents the next generation in enterprise-class customer experience management," said Glen Manchester, CEO of Thunderhead.com. "ONE is transformative, opening up new possibilities for deepening customer and business relationships through real-time interactions and hyper-personalization across all customer touch points. ONE Correspond for Salesforce is our first step in bringing the power of the entire Thunderhead.com proposition to the social enterprise. It marks a new era of advancement in customer engagement."
"The shift to the social enterprise is driving demand for social, mobile and open business apps," said Mike Rosenbaum, senior vice president, AppExchange and Force.com operations, salesforce.com. "The AppExchange is the app marketplace for the social enterprise and allows partners to immediately market and sell their offerings to thousands of companies already managing their businesses in the cloud."
The Power of Social, Mobile and Open
ONE Correspond for Salesforce enables Salesforce users to deliver real-time customer communications with the levels of personalization and contextual relevance that are required in authentic social interactions.
Support for mobile tablet devices brings the full functionality of ONE Correspond for Salesforce to business users in the field, adding immediacy and efficiency in a compelling enterprise mobility offering.
Users can engage with their customers and prospects at any stage in the sales process, creating relevant, personalized proposals, quotes, and correspondence. In addition, users can provide increased levels of service through real-time servicing communications and notifications.
Product key features
- Integration with Salesforce to provide a seamless user experience
- Built-in template editor, enabling dynamic selection of content, branding, styling, layout, and channels
- Searchable library of shared paragraphs that can be added to templates and draft documents
- Plug-in draft document editor for all communication types including emails, and PDFs
- Business user-friendly module for building data models that integrate directly with both the template and draft editor modules
- Ability to save and retrieve in-progress draft communications, including emails
- Integration with Salesforce Chatter enabling social collaboration on outbound communications
About the Force.com platform and AppExchange
Force.com is the trusted social enterprise platform for building and running any employee app in the cloud. Force.com powers the Salesforce CRM apps, the more than 300,000 custom apps used by salesforce.com customers such as Japan Post, Kaiser Permanente, KONE, and Sprint Nextel and the more than 1,500 ISV apps built by partners such as BMC, FinancialForce.com and Fujitsu. Enterprise apps built on the Force.com platform can be easily distributed and marketed through the salesforce.com AppExchange at www.salesforce.com/appexchange.
About Thunderhead.com
Thunderhead.com is a leading provider of enterprise solutions for customer experience management. The Thunderhead.com ONE customer engagement platform provides powerful SaaS solutions that fundamentally change the way businesses engage with each other and their customers. Thunderhead.com serves its global customer base from offices located in North America, Europe and Asia Pacific. See: www.thunderhead.com.
