Printing approximately 700 million images in 2009 alone, Farmers Insurance communicates a tremendous amount of customer-critical data every single day — much of it checks for claimant reimbursement. Growing volumes combined with the critically important nature of the materials drove Farmers to seek out a partner who could provide a solution that would automate job audit and reconciliation. The result was a full-featured Videk solution delivering inspection of check documents, complete job reconciliation and streamlined error identification, while improving operational productivity and efficiency.

The convergence of artificial intelligence (AI) and machine learning technology with customer communications management (CCM) systems has reached a decisive tipping point

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