mobile_people_small
May 22 2014
So much attention is paid to the bring your own device (BYOD) phenomenon and trends around mobile device deployment and adoption in the workplace. Mobile devices are already changing the way we work—and... View More
cloudsharing-small
May 21 2014
For many companies, a cloud file sharing system is a real relief. It is inexpensive; it is easily provisioned; there is no (or hardly any) IT work; and the users were using free versions anyway. And a... View More
May 20 2014
Upland Software, Inc., announced today the latest version of the FileBound product, a leading application of cloud-native document and workflow automation software and part of the Upland Software family... View More
citizens_small
May 20 2014
The implementation of a well-structured, architected document repository management system provides a foundational capability for organizations to develop innovative content-enabled business solutions.... View More
May 20 2014
HP today announced the HP Priming Solution, enabling HP Inkjet Web Press users to print on a broader range of media, including standard offset coated media that is not typically compatible with production... View More
May 19 2014
Elixir announced today that their Tango platform received a Strong Performer status in “The Forrester Wave™: Document Output for Customer Communications Management, Q1 2014″. Forrester... View More
Organization
May 18 2014
Whether teaching, lecturing or just talking about enterprise content management (ECM) with folks, one thing commonly told to me is that the technology is in place, but the findability situation is still... View More
May 16 2014
Xpertdoc Technologies Inc., a Montreal-based company offering award-winning document output and customer communications solutions, has been selected for its insurance web-enabled forms solution by a leading... View More
ebilling
May 16 2014
Many of the large insurance and financial services firms send as much as 100 million pieces of billing and statement mail each year. All are trying to reduce their print and mail expense budgets by going... View More
May 16 2014
Openwave Mobility, a software innovator enabling operators to manage and monetize mobile data, announced today that they have been listed as a ‘Cool Vendor’ by Gartner, Inc. in the report ‘Cool... View More
May 9 2014
RP Solutions, Inc., an inspired remittance processing and electronic payments solutions provider, has introduced a new feature that electronically separates a business check from its attached check skirt.... View More
May 8 2014
GMC Software Technology (GMC), the award-winning leader in Customer Communications Management (CCM) and output management, will have a strong presence at the DOCUMENT Strategy Forum, May 13-15 in Greenwich,... View More
May 6 2014
Esker, a worldwide leader in document process automation solutions and pioneer in cloud computing, announced today that it has successfully obtained SSAE No. 16 (Statement on Standards for Attestation... View More
May 6 2014
Crawford Technologies announced today it will be showcasing and demonstrating its newest document delivery solutions at Document Strategy Forum in Greenwich, CT from May 13-15, 2014. Attendees who visit... View More
May 6 2014
docSTAR, a division of Astria Solutions Group LLC, an award-winning developer of cloud and on-premises enterprise content management software (ECM), announced today that it has acquired the DocuLex suite... View More
Calculate_nerd_small
May 1 2014
With the 2014 DOCUMENT Strategy Forum almost here, it is a good time to reflect on the state of document management inside large organizations. Consider the mission of the three-day event in Greenwich,... View More
PeopleSmall
April 30 2014
Surprise! Your company is not the center of the universe. Unfortunately, too many companies think of themselves as being the center of their customer\'s universe. While this “may” be true for... View More
12069001-outsource
April 30 2014
Last year, we started to see the term omni-channel bandied around quite a bit, and the increasing “buzziness” of this word is only gaining steam. I’ll admit this catchy moniker made me... View More
TomRoberts_Blog5
April 29 2014
There is a lot of buzz and plenty of buzzwords around the idea of improving your company\'s customer experience. Today, this communication is occurring across a wider variety of devices, platforms and... View More
Magazines_small
April 29 2014
Newspapers and magazines are important publishing markets where, until quite recently, digital printing has mostly played a marginal supporting role. Yet the advent of high-speed inkjet printing, as well... View More
  • A seismic wave is rumbling through the workplace with AI and automation actively transforming employee productivity and reshaping operations
  • The potential of generative AI to positively impact how we work and live is massive
  • You may wonder why an old content management guy is writing about generative AI and LLMs
  • Generative AI (GenAI) is set to revolutionize the Customer Communications Management (CCM) industry, driving profound changes in how businesses interact with their customers
  • Editor’s Note: This is part 2 of a 3-part series on AI in CCM. You can find part 1 in our Spring issue. Look for part 3 in the next issue