security_small
June 11 2014
Once the need for a signature has been established, there are several methods that can be employed for signing electronic forms. The validity of the signature is all about the process used to collect... View More
June 11 2014
Today, Sharp Imaging and Information Company of America (SIICA), a division of Sharp Electronics Corporation, introduced the MX-C300P color desktop printer, the latest model in its expanding line of compact... View More
throw-paper_small
June 10 2014
“Not disposing of your documents is very risky! Keeping all documents all the time is even worse!!” How many times have we heard some variation on the theme that not destroying documents according... View More
June 9 2014
Dynamsoft™ has introduced an upgrade to its web TWAIN software development kit (SDK) to specifically address industry plans to phase out browser plugins based on the Netscape Plugin Application Programming... View More
June 9 2014
Broadridge Financial Solutions, Inc. BR -0.43% and Pitney Bowes Inc. PBI +0.29% today announced the formation of a joint venture and launch of a technology platform named Inlet ™ that will make it... View More
confusion_small
June 9 2014
Document management has become one of the most elusive business concerns of the information age. Those that aggressively seek to improve operations are now finding that their document production and management... View More
June 9 2014
CapStone Technologies, LLC, a Nebraska-based business engineering firm founded in 1999, and creator of AutoViri™ (www.autoviri.com), a patented suite of robotic solutions for the $1.3Trillion print-to-mail... View More
June 5 2014
To address complex document capture and management needs in a transaction-based business environment, two new scanners are joining the successful KODAK SCANMATE family—the KODAK SCANMATE i1150 and... View More
June 5 2014
The strong presence in Europe and America was key for DocuWare’s continued growth in 2013. While the document management specialist’s revenue exceeded 14 percent, the acquisition of Westbrook... View More
Help_small
June 5 2014
This is an interesting comment: help wanted. To many of us, this would be interpreted as a company seeking employees, but for the sake of this article, I suggest it means the company is seeking expertise... View More
creditcardman_small
June 4 2014
At the end of the day, it’s all about cash flow–how to improve cash flow and lower collection costs by growing electronic payments. Every department in an organization plays its part. Healthy... View More
Broken_bank
June 3 2014
Whether you’re planning to rewrite all your documents to improve your customer’s experience or planning to migrate them from a legacy platform to a modern publishing system and possibly convert... View More
June 2 2014
Konica Minolta Business Solutions U.S.A., Inc. (Konica Minolta) today announces major updates to the Dispatcher Phoenix family of workflow automation product offerings, which include industry-specific... View More
evolution_small
June 2 2014
In Profiles of the Future 51 years ago, Arthur C. Clarke famously said, “Cavemen froze sleeping on coal beds.” The irony of this statement is alive and well today for corporate decision makers... View More
May 30 2014
M-Files Corporation, a provider of solutions that dramatically improve how enterprises manage documents and other information, today announced that The Strickland Group, a member of the M-Files Partner... View More
May 30 2014
NEPS LLC announced today the general availability of Pt. ID, its turn-key dynamic color printing solution for hospital admissions wristbands. Pt. ID’s monthly subscription pricing model represents... View More
automate_small
May 29 2014
In the last post, I discussed evaluating the commitment to your print to mail operation. Albert Einstein said the definition of insanity is “doing the same thing over and over again and expecting... View More
customers_small
May 28 2014
The term silo has become something of a stop word; a term that when we hear it or read it, we almost begin to lose concentration (or for that matter, consciousness) from what other part of the message... View More
outsource
May 27 2014
Have you implemented an effective set of metrics and measures within your customer communications management program (CCM)? For some of our clients, these metrics and measures are sketchy at best, or have... View More
May 27 2014
Pitney Bowes Inc. (NYSE:PBI) announced today that it has received the NorthFace ScoreBoard AwardSM from Omega Management Group Corp. in recognition of achieving excellence in customer service and support... View More
  • A seismic wave is rumbling through the workplace with AI and automation actively transforming employee productivity and reshaping operations
  • The potential of generative AI to positively impact how we work and live is massive
  • You may wonder why an old content management guy is writing about generative AI and LLMs
  • Generative AI (GenAI) is set to revolutionize the Customer Communications Management (CCM) industry, driving profound changes in how businesses interact with their customers
  • Editor’s Note: This is part 2 of a 3-part series on AI in CCM. You can find part 1 in our Spring issue. Look for part 3 in the next issue