Edward Crowley

Mr. Crowley has more than 30 years of experience in the high-tech industry, including key leadership positions at Texas Instruments, IntelliQuest, QMS, DataProducts and Lexmark. He has led in the development of numerous firsts, including the first online research panel, the first high-tech market research panel, the first standalone Ethernet print server, the first solid ink printer and one of the first tandem technology color LED printers.

Mr. Crowley is a member of the International Society of Service Innovation Professionals and certified as a New Product Development Professional by the Product Development and Management Association. He is a speaker at conferences worldwide on the topics of brand strategy, the hardcopy market and creating value through service offerings. He is the executive director of the non-profit philanthropy, the Photizo Foundation, and a founding member of the Managed Print Services Association. He was also award winning while serving as technology editor for PDMA’s Vision magazine.

predict_small
September 2015
Predictive Analytics: A Game-Changer for the Imaging Industry
BY Edward Crowley
Sept. 1 2015
Predictive analytics is the big “buzzword” in much of the industry today, and the imaging market is no exception. While still profitable, our margins are under pressure on almost all fronts....
rightsizing_small
May 2015
Printer Fleet Rightsizing: Cutting Corporate Waste
BY Edward Crowley
May 28 2015
Rightsizing your printer fleet is a critical and a fundamental part of your outsourced managed print engagement. Ensuring that a company’s professionals have access to the devices they need to support...
decision_2015_small
April 2015
Managed Print Services Simplified: Consolidate Decision-Making
BY Edward Crowley
April 8 2015
Information technology (IT) strategy is complex, as are the systems that fall under the IT infrastructure umbrella. Your enterprise imaging system (print/copy/scan and related document management systems)...
printcosts_small
February 2015
What Print and Copy Really Costs Your Business
BY Edward Crowley
Feb. 19 2015
| #5 TOP READ — It has been said over and over again: The cost of a company’s printing operations, on average, comprises somewhere between one and three percent of your total operational costs,...
foundation_small
January 2015
Managed Print Services Assessment: Why This Is Your First Step in Outsourcing
BY Edward Crowley
Jan. 22 2015
There’s an old proverb that describes how a foolish builder constructs his house’s foundation on sand. When the rain comes, water rises and winds blow, the house falls with a great crash. However,...
choice_small
FEATURES
10 Features That Should be in Your Managed Print Contract
BY Edward Crowley
Dec. 9 2014
You have likely heard time and again about the benefits a managed print service engagement can bring to your organization. Outsourcing your print and document process should undoubtedly save you money...
  • health cx
    Navigating Uncertainty
    By John Zimmerer
    Economic pressures, regulatory shifts and evolving consumer expectations are converging to create a complex environment for health insurers. Amid this turbulence, many payers are hesitant to invest in
    Getting Billing ‘Just Right’
    By Mitch Anderson
    How much do I owe?  How do I pay? Where’s my bill? Are any of your customers asking these questions? If so, it might be time to rethink your utility bills. 
  • marquee
    From a Tick Box to Competitive Advantage
    By Liz Stephen and Mia Papanicolaou
    If there’s one thing we’ve learned after decades in customer communications, it’s this: notifications are never “just notifications.”
  • touchpoint
    Why Every Document Is Now a Touchpoint
    By Gary Gregg
    When I think about how far customer communications have evolved, it’s clear that we’ve entered a new era, one where the regulated document is moving from being an artifact of a transaction
  • resistance
    Turning Resistance into Resilience
    By Angele Taylor
    Resistance to change is a familiar challenge in any transformation initiative, but it becomes especially entrenched in document-heavy environments. These are the systems and workflows that have been b