Edward Crowley

Mr. Crowley has more than 30 years of experience in the high-tech industry, including key leadership positions at Texas Instruments, IntelliQuest, QMS, DataProducts and Lexmark. He has led in the development of numerous firsts, including the first online research panel, the first high-tech market research panel, the first standalone Ethernet print server, the first solid ink printer and one of the first tandem technology color LED printers.

Mr. Crowley is a member of the International Society of Service Innovation Professionals and certified as a New Product Development Professional by the Product Development and Management Association. He is a speaker at conferences worldwide on the topics of brand strategy, the hardcopy market and creating value through service offerings. He is the executive director of the non-profit philanthropy, the Photizo Foundation, and a founding member of the Managed Print Services Association. He was also award winning while serving as technology editor for PDMA’s Vision magazine.

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September 2015
Predictive Analytics: A Game-Changer for the Imaging Industry
BY Edward Crowley
Sept. 1 2015
Predictive analytics is the big “buzzword” in much of the industry today, and the imaging market is no exception. While still profitable, our margins are under pressure on almost all fronts....
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May 2015
Printer Fleet Rightsizing: Cutting Corporate Waste
BY Edward Crowley
May 28 2015
Rightsizing your printer fleet is a critical and a fundamental part of your outsourced managed print engagement. Ensuring that a company’s professionals have access to the devices they need to support...
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April 2015
Managed Print Services Simplified: Consolidate Decision-Making
BY Edward Crowley
April 8 2015
Information technology (IT) strategy is complex, as are the systems that fall under the IT infrastructure umbrella. Your enterprise imaging system (print/copy/scan and related document management systems)...
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February 2015
What Print and Copy Really Costs Your Business
BY Edward Crowley
Feb. 19 2015
| #5 TOP READ — It has been said over and over again: The cost of a company’s printing operations, on average, comprises somewhere between one and three percent of your total operational costs,...
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January 2015
Managed Print Services Assessment: Why This Is Your First Step in Outsourcing
BY Edward Crowley
Jan. 22 2015
There’s an old proverb that describes how a foolish builder constructs his house’s foundation on sand. When the rain comes, water rises and winds blow, the house falls with a great crash. However,...
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FEATURES
10 Features That Should be in Your Managed Print Contract
BY Edward Crowley
Dec. 9 2014
You have likely heard time and again about the benefits a managed print service engagement can bring to your organization. Outsourcing your print and document process should undoubtedly save you money...
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    Has the AI Revolution Given Us the Paperless Office?
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    The enduring relevance of document management in today's business world is remarkable — so much so that it has led to a notable shift in market categories. Leading research and advisory firm Gartne
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    With increasing competition both in person and online, businesses have found a need to improve the customer experience throughout each transaction
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    By Gina Armada
    A seismic wave is rumbling through the workplace with AI and automation actively transforming employee productivity and reshaping operations
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    Be More Effective with Generative AI in Customer Communications
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    The potential of generative AI to positively impact how we work and live is massive
  • A Tale of Two Revolutions
    By John Mancini
    You may wonder why an old content management guy is writing about generative AI and LLMs