Mike Steadman is the managing director and leader of Protiviti’s SharePoint practice. Before joining Protiviti, he spent 10 years with the US Air Force, assigned to the US Special Operations Command and previously worked at Cargill International. He also serves on the advisory boards of the Harry F. Byrd, Jr. School of Business at Shenandoah University and the College of Business at James Madison University.
To date, more than 100 million licenses of SharePoint have been sold. Companies recognize the potential of this powerful content management platform to save time, speed up processes and enhance collaboration...
If you are one of the more than 100 million customers who have purchased or licensed Microsoft SharePoint, you’ve probably adopted the platform to improve a spectrum of operations, ranging from optimizing...
Customers aren’t contacting your support team because they need help. They’re contacting you because your communications are unclear.This hidden problem — known as failure demand — is driving
We have spent more than two decades in customer communications and we have watched every version of the upgrade cycle in customer communications management (CCM).Templates got more sophisticated, comp
The customer starts an address change on mobile, gets halfway through, switches to the website, and is told they are missing a document they already uploaded. They open chat, where the bot confidently
Over the course of my career as a CIO in a highly regulated industry, I have personally overseen millions of dollars in enterprise content management (ECM) investments. Platforms. Migrations. Integrat