Rob Hamilton

Rob Hamilton is the global vice president of information governance and records. He joined the Brambles family of companies in 1998, when he accepted a role in customer service for CHEP, Recall’s sister company. He joined the Recall team in 2009 as global director of contract compliance. Mr. Hamilton is an international business leader who has worked in China. He holds a MBA from Pepperdine University’s Graziadio School of Business and Management in leadership and managing organizational change and an undergraduate degree in marketing from Miami University’s Farmer School of Business.
converge-2_small
April 2015
The Convergence of IT, Legal and Records Managers to Address Unstructured Data
BY Rob Hamilton
April 10 2015
The challenges associated with managing data have multiplied by previously unfathomable degrees in recent years. Prior to the adoption of computers and mobile devices, physical records were the only form...
  • health cx
    Navigating Uncertainty
    By John Zimmerer
    Economic pressures, regulatory shifts and evolving consumer expectations are converging to create a complex environment for health insurers. Amid this turbulence, many payers are hesitant to invest in
  • Getting Billing ‘Just Right’
    By Mitch Anderson
    How much do I owe?  How do I pay? Where’s my bill? Are any of your customers asking these questions? If so, it might be time to rethink your utility bills. 
  • marquee
    From a Tick Box to Competitive Advantage
    By Liz Stephen and Mia Papanicolaou
    If there’s one thing we’ve learned after decades in customer communications, it’s this: notifications are never “just notifications.”
  • touchpoint
    Why Every Document Is Now a Touchpoint
    By Gary Gregg
    When I think about how far customer communications have evolved, it’s clear that we’ve entered a new era, one where the regulated document is moving from being an artifact of a transaction
  • resistance
    Turning Resistance into Resilience
    By Angele Taylor
    Resistance to change is a familiar challenge in any transformation initiative, but it becomes especially entrenched in document-heavy environments. These are the systems and workflows that have been b