Mark Blazek

Mr. Blazek is an assistant vice president of applications development at USAA and is responsible for enterprise document management and content management. He joined USAA in 2004 as a technical architect. Prior to USAA, Mr. Blazek spent 10 years providing information technology (IT) systems management consulting and training to Fortune 500 companies. He began his IT career in Houston where he held various technical and leadership positions with Texaco, IBM and Compaq.
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April 2015
Enterprise Content Management Is a Competitive Differentiator
BY Mark Blazek
April 16 2015
The document management environment seldom gets treated as a core competency or a strategic asset for an organization. Documents are typically required by law to fulfill a transaction, or used as a correspondence...
    Humans and AI: The Perfect Partnership for Customer Communications
    By Gina Armada
    A seismic wave is rumbling through the workplace with AI and automation actively transforming employee productivity and reshaping operations
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    Be More Effective with Generative AI in Customer Communications
    By Atif Khan
    The potential of generative AI to positively impact how we work and live is massive
    A Tale of Two Revolutions
    By John Mancini
    You may wonder why an old content management guy is writing about generative AI and LLMs
    Generative AI
    By Liz Stephen and Mia Papanicolaou
    Generative AI (GenAI) is set to revolutionize the Customer Communications Management (CCM) industry, driving profound changes in how businesses interact with their customers
    What it Takes to be Effective with Gen AI
    By Atif Khan
    Editor’s Note: This is part 2 of a 3-part series on AI in CCM. You can find part 1 in our Spring issue. Look for part 3 in the next issue