In the 1960s, Bob Dylan wrote that “the times they are a-changin'.” Nowhere is that more true than in today’s technology arena. The state of information technology (IT) is undergoing... View More
AirSpring Software, an innovation leader in changing how companies can dramatically improve their business processes and customer experiences, today announced the launch of the airSpring platform. AirSpring... View More
Kofax® Limited (NASDAQ: KFX)(LSE: KFX), a leading provider of smart process applications for the business critical First Mile™ of customer interactions, today announced the availability of Kofax... View More
I've been focusing a lot on engagement lately, whether that be employees or customers. Hey, people do indeed make the world go round! I want to focus this piece, though, on the impact of leadership on... View More
What does that mean: multidimensional thinking? It really depends on your perspective and role in an organization. When we talk about design and development organizations, multidimensional might mean creating... View More
FileBound, a leading provider of cloud-based document and workflow automation solutions and part of the Upland Software family of enterprise work management applications, today announced it will host its... View More
At the risk of offending everyone, why have you made a concerted effort to get all of your paper documents into electronic form but still print out signature documents and send them via costly snail mail?... View More
Project management has been described to be both an art and a science. The science part is easy. The typical project manager tracks numbers and statistics for a week and regurgitates the information to... View More
Cloud infrastructures can have many variations (software as a service, infrastructure as a service, platform as a service and managed hosting), and within each of these models, a cloud deployment can be... View More
One of Dynamsoft’s image capture software development kits (SDK) has been used to develop and implement image capture capabilities in FUJIFILM Medical Systems’ most recent version of Synapse®... View More
I keep being asked to go to all sorts of companies in order to lift my wand and say a couple of magic words, and at this moment, everything should change in the company: People would have instant access... View More
Culture can be defined as the ideals, beliefs, behaviors and morals of an organization. Some describe culture as the "soul” of an organization. However, if the culture is not clear or aligned with... View More
Paper is still a dominant part of many organizations, clogging and slowing processes. There are many reasons for it being present, including human reluctance to eliminate it. This is intriguing since many... View More
Around the world, corporate brands are being activated like never before, replacing product claims with family values and cultural relevance in 2014 global platforms, like the Sochi Winter Olympics and... View More
Project management is often referred to in tactical terms. People have the tendency to see the day-to-day activities of tracking and reporting project status and recording project issues and risks. To... View More
Do you remember when the first iPad became available? Do you remember the conversations you had with your colleagues about it? I do. I recall the buzz around the office: There was a lot of excitement;... View More
There are a few things that seem to be constant in my life: I’ve got my first cold of the Winter just a few days before I head off on holiday, and I'm writing this post at my kitchen table right... View More
As we welcome a new year, you may be thinking about new funding and new projects. It may be time to tackle that growing storeroom of paper files or that growing debate about getting rid of the shared drive,... View More
Forms management, for many organizations, is a strategic function. It is strategic because forms support every workflow process in the organization. Accordingly, every organization—large and small,... View More
Much is written and discussed about project management approaches and methodologies. Trending topics on project management include approaches such as Six Sigma, Agile, PRINCE2 and many others. All of these... View More
We have spent more than two decades in customer communications and we have watched every version of the upgrade cycle in customer communications management (CCM).Templates got more sophisticated, comp
The customer starts an address change on mobile, gets halfway through, switches to the website, and is told they are missing a document they already uploaded. They open chat, where the bot confidently
Over the course of my career as a CIO in a highly regulated industry, I have personally overseen millions of dollars in enterprise content management (ECM) investments. Platforms. Migrations. Integrat
Customer experience (CX) has become a defining measure of success across industries, and insurance is no exception. Today, loyalty and brand affinity are shaped not just by price alone,
