Document management is such an enormous subject that it is very difficult for any organization to effectively wrap its arms around the entire system and successfully improve it. However, the document is... View More
Lexmark’s (NYSE:LXK) Perceptive Software announces the launch of Perceptive Interact for Google Apps which allows users to seamlessly integrate content from Gmail into their business processes through... View More
Global reputation management across borders in 2014 is where local reputation management with multiple stakeholders was in the late 1990s. For leading multinationals, it will get harder before it gets... View More
When it comes to the decision-making process, Coach Jimmy Johnson has some good advice. He says, “Give people enough guidance to make the decisions you want them to make. Don't tell them what to... View More
Our independent consulting studies find that by utilizing electronic content management (ECM) and workflow technologies, an organization can improve document access time, process quality, efficiency and... View More
I bet you are thinking this article is about breaking down silos of information using integration. In most cases, you would be right, but this time, I am going to be discussing the use of content analytics.... View More
Have you ever taken time to look at your organization’s information management practices and assess how they interact with your business processes? Have you stopped to determine where... View More
A recent survey by the DOCUMENT Strategy Forum of executives and senior managers revealed that prospective conference attendees ranked collaboration as the number one conference session choice. This is... View More
In Forrester’s latest Wave report “ECM Transactional Content Services,” they point to enterprise search and content analytics as the key features that will differentiate which service... View More
In October, I wrote about the IDC Print and Document Management (PDM) MaturityScape. The IDC MaturityScape provides a model that enables an organization to assess its print and document management maturity,... View More
Corporate reputations have only been measured in earnest since the 1990s, and within the nascent management discipline of reputation management, there continues to be a healthy debate about how to use... View More
Culture can be defined as the ideals, beliefs, behaviors and morals of an organization. Some describe culture as the "soul” of an organization. However, if the culture is not clear or aligned with... View More
There are many instances throughout various business transactions where a signature is required on a document. While this is to be expected, the way signatures are applied can and does have a significant... View More
In my travels, I have often been told how complex enterprise content management (ECM) is to understand and implement. I find this somewhat curious and disconcerting. Perhaps this is due to my longevity... View More
Summer here in London sometimes catches out visitors to the city. As usual, the city received its sudden hot snap—10 degrees centigrade above the normal summer average—for a week or so, and... View More
I was recently at a client that has been in business for 40 years, is a small business and is thriving. They were a paper-intensive business, commercial real estate, and stored all their paper in lateral... View More
In a recent conversation with a vice president, he threw his hands up in frustration as he told me how exasperated he was trying to figure out the cause of a customer crisis. He pointed at his email screen... View More
Collaboration happens between people. People collaborate around content that is created and/or shared during collaborative interactions. It is a continuum that includes multiple technologies and modalities... View More
Around the world, corporate brands are being activated like never before, replacing product claims with family values and cultural relevance in 2014 global platforms, like the Sochi Winter Olympics and... View More
Question: How do you partner with the IT/development resources for your capture platform during the process of designing or optimizing forms? JOHN KNOTTS, @johnrknottsSo, this is a tactical solution to... View More
Robotic Process Automation (RPA) has long been recognized as a tool that clicks buttons faster than humans, excelling at repetitive tasks like moving files or exporting reports
For decades, customer communications management (CCM) has focused on outbound engagement, such as statements, explanations of benefits (EOBs) and annual notifications of changes (ANOCs), delivered in
When I think about how far customer communications have evolved, it’s clear that we’ve entered a new era, one where the regulated document is moving from being an artifact of a transaction
How much do I owe? How do I pay? Where’s my bill? Are any of your customers asking these questions? If so, it might be time to rethink your utility bills.
Economic pressures, regulatory shifts and evolving consumer expectations are converging to create a complex environment for health insurers. Amid this turbulence, many payers are hesitant to invest in
