This is a question that many organizations should be asking and prepared to answer when it comes to process. For many organizations, the answer is, "Yes, we have someone responsible," and this may well... View More
After a long debate and a lot of reading, the company decides an electronic document management (EDM) solution is imperative. Budgets have been released, and the chief executive officer (CEO) is personally... View More
BerkOne Inc., a leading provider of business process automation, IT and security solutions, completed the acquisition of Amtek Data Corp on July 1, 2016. “The fit between BerkOne and Amtek is incredible.... View More
Digital transformation has been a buzzword for quite some time, and it’s easy to see why. It’s hard to empower revenue streams, reinvent customer experience, or launch breakthrough products... View More
We hear so much discussion about the digital workplace and digital transformation that we’ve made it into some sort of business destination. However, we forget about the bridge called "experience"... View More
Xerox (NYSE: XRX) announced the names of the new companies that will be created following the completion of its separation into two publicly traded companies. The Business Process Outsourcing company will... View More
Ask someone about their business processes, and the average worker will describe the activities they undertake. For many, the underlying business process is a hidden entity that keeps the business running.... View More
What does the content automation market look like in 2016? This infographic shows the survey results from InfoTrends and Quark Enterprise Solutions on how businesses develop their content and the challenges... View More
In all aspects of life, people like grand ideas. We must dream, and we might as well dream big. After all, this is the first step to accomplishing a goal—the place where results exist. Nevertheless,... View More
As a technology industry analyst, I cut my teeth and traditionally wrote on technology issues. I’ve covered workplace collaboration for years and can geek out with the best of them. However, the... View More
The unrelenting requirement to increase revenues, reduce costs, secure corporate assets and innovate is prompting organizations across all industries to identify areas that are ripe for digital transformation.... View More
NEPS, a leading provider of hosted customer communications management solutions and technology services, announces the availability of its newest offering, BedSide Docs™. BedSide Docs is a mobile... View More
The mantra of our industry has long been one of "being paper-free." This is not new; we have been chanting this since the early days of document imaging. Overcoming the differences between acceptance of... View More
Ongoing market pressures have companies continuously searching for ways to improve corporate performance. These forces often result in companies having to do more with less. Companies, however, should... View More
While I’m sure I've bored many of you to death in the past about this subject, what can loosely be described as my career has really been a series of lucky accidents. One of those lucky accidents... View More
Organizations are scrutinizing virtually every area of business operations in an effort to reduce costs, increase operational efficiencies and drive worker productivity. In recent years, businesses have... View More
Xerox announced on January 29th intentions to separate into two independent operations, focusing on business process outsourcing and document technology. Closely following the Hewlett-Packard split in... View More
Shared drive remediation is a crucial activity for effective information governance (IG). IG helps to lower risks and costs by significantly reducing data volumes and providing accessibility and structure... View More
Many of us, at some point in our lives, have decided that something must change, and usually, the beginning of a new year is a traditional time to be focused on that change. Some will decide to go to the... View More
Advances in technology are driving business change at an ever-increasing speed, and electronic signatures are a key example of one of those technologies. By enabling a true digital business process by... View More
Enterprise software has aimed to remove friction, reduce reliance on technical resources and put more control in the hands of the teams who understand the task at hand
AI has dominated headlines for the past few years in the regulated communications space, and in many ways, deservedly so. It can automate processes, personalize at scale and accelerate the production
Robotic Process Automation (RPA) has long been recognized as a tool that clicks buttons faster than humans, excelling at repetitive tasks like moving files or exporting reports
For decades, customer communications management (CCM) has focused on outbound engagement, such as statements, explanations of benefits (EOBs) and annual notifications of changes (ANOCs), delivered in
