The image capture market encompasses so many applications: cameras, digital copiers, imaging equipment, scanners and more. These applications are now ubiquitously applied in mission-critical roles across... View More
One of Dynamsoft’s image capture software development kits (SDK) has been used to develop and implement image capture capabilities in FUJIFILM Medical Systems’ most recent version of Synapse®... View More
Digitech Systems announces the launch of PaperVision Forms Magic technology (the FM technology), which introduces accurate document recognition and classification along with data extraction. Known for... View More
Importing a hard copy scan of purchase orders, invoices and receipts into applications like QuickBooks or Microsoft Office 365 can take multiple steps, several programs and a lot of time. This is especially... View More
Kofax® Limited (NASDAQ: KFX)(LSE: KFX), a leading provider of smart process applications for the business critical First Mile™ of customer interactions, today announced the availability of Kofax... View More
Today, the word "vendor" or "customer" in many companies can still bring up a less than enthusiastic response from internal staff, who are under pressure to work with both of these organizations. With... View More
Customer expectations are at an all-time high, placing added pressure on organizations everywhere. In turn, organizations have high expectations of their employees—to do their jobs quickly, accurately,... View More
This article first appeared in the Fall 2023 issue of DOCUMENT STRATEGY.The term digital transformation is becoming something of a buzzword, but for many organizations this process is already well und
We hear so much discussion about the digital workplace and digital transformation that we’ve made it into some sort of business destination. However, we forget about the bridge called "experience"... View More
In today’s fast-paced world, patience is a rare commodity, especially when dealing with the cumbersome task of filling out forms. Whether paper or digital, forms are often seen as necessary evils
There are a few things that seem to be constant in my life: I’ve got my first cold of the Winter just a few days before I head off on holiday, and I'm writing this post at my kitchen table right... View More
As the pendulum continues to swing away from paper to eBilling, it is important to know the total value of eDelivery vs. paper. Clearly, there is a cost savings, turning a 50-plus cent bill into a fraction... View More
On the heels of the recent e-SignLive™ by Silanis and Xpertdoc Technologies Inc. partnership announcement, both companies announced today at Microsoft Convergence an integrated solution that supports... View More
The state of collaboration has forever been changed—no longer is the technology provider determining what capabilities people need. People are determining this for themselves, dictating what capabilities... View More
LEAN and digital signature technology results in 79% improvement in efficiency, 78% reduction in waste and customer service response time decreased from 2 or 4 days to ½ day. What is LEAN?LEAN,... View More
Once the need for a signature has been established, there are several methods that can be employed for signing electronic forms. The validity of the signature is all about the process used to collect... View More
Many forms require signatures. At the same time, many forms are signed when they don\'t really need to be. Signatures are a workflow conundrum, slowing down business processes and preventing many forms... View More
Konica Minolta Business Solutions U.S.A., Inc. (Konica Minolta) today announces major updates to the Dispatcher Phoenix family of workflow automation product offerings, which include industry-specific... View More
So much attention is paid to the bring your own device (BYOD) phenomenon and trends around mobile device deployment and adoption in the workplace. Mobile devices are already changing the way we work—and... View More
Robotic Process Automation (RPA) has long been recognized as a tool that clicks buttons faster than humans, excelling at repetitive tasks like moving files or exporting reports
For decades, customer communications management (CCM) has focused on outbound engagement, such as statements, explanations of benefits (EOBs) and annual notifications of changes (ANOCs), delivered in
When I think about how far customer communications have evolved, it’s clear that we’ve entered a new era, one where the regulated document is moving from being an artifact of a transaction
How much do I owe? How do I pay? Where’s my bill? Are any of your customers asking these questions? If so, it might be time to rethink your utility bills.
Economic pressures, regulatory shifts and evolving consumer expectations are converging to create a complex environment for health insurers. Amid this turbulence, many payers are hesitant to invest in
