Summer here in London sometimes catches out visitors to the city. As usual, the city received its sudden hot snap—10 degrees centigrade above the normal summer average—for a week or so, and... View More
Mi-Corporation, the Mobile Information Corporation, today announced that WasteStrategies has built its proprietary compliance management system – WS AuditPRO – for managing EPA, OSHA, and other... View More
While on the surface, adopting electronic signatures looks pretty slick: send a document, get it signed and, badda bing, you’re done. Well, not so fast there Hondo—these are some of the major... View More
Disruption has become the new industry buzzword these days. At every conference I’ve attended this year, “disruption” or “digital disruption” finds its way into the keynote.... View More
Konica Minolta Business Solutions U.S.A., Inc. (Konica Minolta) today announces a new automated workflow solution to help financial providers securely capture, process, and distribute financial documents... View More
In a time where brand loyalty is shrinking and you are being judged in every single interaction with a customer, is it any wonder that organizations are constantly talking about competitive differentiation?... View More
The Internet of things (IoT) will likely be one of the most powerful accelerators for digital transformation in our industry. That said, we at IDC predict that the worldwide IoT market will grow... View More
I bet you are thinking this article is about breaking down silos of information using integration. In most cases, you would be right, but this time, I am going to be discussing the use of content analytics.... View More
Microsoft’s SharePoint enterprise content management platform is everywhere. An estimated 80% of the Fortune 500 use it in one form or another. Yet, in our experience, only about one-third of companies... View More
In a previous post, I talked about defining the value of your information assets in terms of revenue—how the business makes its money. Well, the opposite is also equally important: the negative costs... View More
When it comes to the decision-making process, Coach Jimmy Johnson has some good advice. He says, “Give people enough guidance to make the decisions you want them to make. Don't tell them what to... View More
In a recent conversation with a vice president, he threw his hands up in frustration as he told me how exasperated he was trying to figure out the cause of a customer crisis. He pointed at his email screen... View More
BancTec, a leading global provider of document, content and payment processing solutions and outsourcing services, has announced the release of CaseVision, a powerful workflow and case management platform... View More
Cabinet Document Management Solutions (Cabinet), a leading provider of electronic document management software and workflow software for small and medium-sized businesses, is excited to announce it will... View More
Konica Minolta Business Solutions U.S.A., Inc. (Konica Minolta) today announces major updates to the Dispatcher Phoenix family of workflow automation product offerings, which include industry-specific... View More
If you are one of the more than 100 million customers who have purchased or licensed Microsoft SharePoint, you’ve probably adopted the platform to improve a spectrum of operations, ranging from optimizing... View More
| #7 TOP READ — Not so many years ago, when you asked about enterprise content management (ECM), it was common to hear the words, “ECM is nice, but I do not consider it to be mission critical... View More
Upland Software, Inc., announced today the latest version of the FileBound product, a leading application of cloud-native document and workflow automation software and part of the Upland Software family... View More
I think it would be safe to say that most everyone in financial services, insurance, healthcare, utilities or any other industry vertical that needs to consistently communicate with its customers knows... View More
Esker, a worldwide leader in document process automation solutions and pioneer in cloud computing, announced today that it has successfully obtained SSAE No. 16 (Statement on Standards for Attestation... View More
We have spent more than two decades in customer communications and we have watched every version of the upgrade cycle in customer communications management (CCM).Templates got more sophisticated, comp
The customer starts an address change on mobile, gets halfway through, switches to the website, and is told they are missing a document they already uploaded. They open chat, where the bot confidently
Over the course of my career as a CIO in a highly regulated industry, I have personally overseen millions of dollars in enterprise content management (ECM) investments. Platforms. Migrations. Integrat
Customer experience (CX) has become a defining measure of success across industries, and insurance is no exception. Today, loyalty and brand affinity are shaped not just by price alone,
