Xillio, provider of the Content ETL Platform, has appointed Marc Glomb as vice president business development. With his new appointment, Marc will be responsible for further developing and exploring new... View More
OpenText(TM) (NASDAQ: OTEX, TSX: OTC), a global leader in Enterprise Information Management (EIM), today announced that it has completed the closing of the previously announced acquisition of Dell EMC's... View More
As we close out another year in the electronic document management (EDM) world, I have a suggestion: Start the year with an audit of your EDM system. Why? Over the years, there have been many articles... View More
For years, large information technology (IT) shops in Fortune 500 companies were distinctly averse to the idea of relinquishing custody of their data. With the abundance of cloud offerings and the profound... View More
What major changes happening now will transform the document management landscape over the coming years? Over time, products improve through innovation, but it can be tough to understand which innovation... View More
I’m a great fan of tea. It’s funny, because I can pay one cent for a basic black tea bag, 20 cents for a bag in a fancy package, or four dollars for a cup of tea from the local coffee store.... View More
SDL (LSE:SDL) announced two solutions for managing the complete global content lifecycle from creation through translation and delivery. The two revolutionary offerings, SDL Global Digital Experience Solution... View More
Importing a hard copy scan of purchase orders, invoices and receipts into applications like QuickBooks or Microsoft Office 365 can take multiple steps, several programs and a lot of time. This is especially... View More
"Friction loses sales, hurts customer service, causes frustration, results in complaints on social media, wastes time and money, and creates problems that shouldn’t have happened in the first place."
The chances are that if you’re reading this, you’re an experienced professional in your industry, and if you’re not, I’d wager strongly that you are probably are but in denial as... View More
There are an ever-expanding number of ways to pay your bills. On a personal level, most of us attempt to use our credit cards (either to get cash back or earn points) or pay via online banking (to speedily... View More
Are you in the cloud? Are you going to the cloud? Moving electronic content and its management to the cloud drives great benefits in terms of reducing information technology (IT) storage costs and support... View More
Electronic document management (EDM) in government is a very interesting issue that takes up a lot of meetings, though difficult to get the most use out of them. It is a slippery road for those who are... View More
It’s disheartening—and a regular occurrence—to encounter companies that have invested heavily in sophisticated enterprise content management (ECM) and business process management (BPM)... View More
It’s in the news: Air bags don’t work, cellphone batteries catch fire, a customer's outrage goes viral on social media, profitability is down, increasing employees' unrest, lawsuits, and regulatory... View More
After you have determined that you need a document management system, and developed your basic requirements, how do you locate the right document management system? Of course, a Google search turns up... View More
Open Text Corporation (NASDAQ: OTEX) (TSX: OTC), a global leader in Enterprise Information Management (EIM), announced today that it has entered into a definitive agreement to acquire Dell EMC's Enterprise... View More
Beyond big data-style business intelligence, content analytics is driving auto-classification, content remediation, security correction, adaptive case management, and process monitoring and modeling. The... View More
Parascript, a pioneer in intelligent data extraction, today announced the availability of Parascript OnDemand through a technology partnership with MachineShop, a provider of API-based services for integrating... View More
e-Spirit Inc., the leading expert in content and customer experience management, today introduced FirstSpirit CaaS, a content-as-a-service (CaaS) solution that helps companies monetize content by streamlining... View More
Enterprise software has aimed to remove friction, reduce reliance on technical resources and put more control in the hands of the teams who understand the task at hand
AI has dominated headlines for the past few years in the regulated communications space, and in many ways, deservedly so. It can automate processes, personalize at scale and accelerate the production
Robotic Process Automation (RPA) has long been recognized as a tool that clicks buttons faster than humans, excelling at repetitive tasks like moving files or exporting reports
For decades, customer communications management (CCM) has focused on outbound engagement, such as statements, explanations of benefits (EOBs) and annual notifications of changes (ANOCs), delivered in
