The age-old story of finding the right one never gets old, does it? Along with our rights to “Life, Liberty, and the pursuit of Happiness,” it seems a human condition to chase the seemingly... View More
The importance of your business strategy—where and how you serve your markets—is clear. What’s not so clear is why some organizations are able to harness their vision to deliver real... View More
Many executives understand that improving their document-driven business processes—from invoicing to insurance claims processing to financial reporting—can drive their costs down. What they... View More
The need for smart process apps are pushing social and dynamic case management together. Organizations need to shift from isolated enterprise social projects to a process-oriented view that drives business... View More
@import url(/Uploads/Public/Images/Media/AdvancedRTFTool/maincss.css); A change management vision that's good for the organization, employee and customer A customer communications management initiative... View More
For purposes of discussion in this article, the term document is defined as "recorded information or an object which can be treated as a unit." Document management, often referred to as document management... View More
Cabinet NG (CNG), provider of document management and workflow software, today announced the availability of its latest version of CNG-WEB, a module that provides a secure web-browser interface to CNG-SAFE.... View More
ECRM announced the launch of WorkMates 4.0, an entry-level workflow solution that greatly enhances the production capabilities of prepress operators. With WorkMates 4.0, users are provided more automated... View More
Thunderhead, a global leader in customer communications management (CCM) software, announced its new Advanced Forms Management feature set, which provides insurance organizations with a productivity break-through... View More
The Business Forms Management Association (BFMA) is marking its return to New England with a special meeting in Boston on June 21. Themed "The Future of Forms Today," the event features expert speakers... View More
EventEvolution Management Inc., is pleased to announce that the Business Forms Management Association (BFMA) will produce and sponsor two exclusive pre-conference workshops and educational tracks at DOCUMENT... View More
IPS announced the availability of IPS Digital Workflow 3.0 third generation, web-based, modular workflow. The IPS cloud-based solution runs on state-of-the-art hardware and server technology, including... View More
Brainware, Inc. the leading provider of intelligent data capture and enterprise search solutions, announced that Cache Creek Casino Resort has selected Brainware Distiller for enhanced efficiency and visibility... View More
This old adage is more than a saying—it\'s a powerful aspect of human nature, especially in our data- and incentive-driven world. In fact, at times, it may even be too powerful. While business process... View More
The electronic document management system (EDMS), as we know it, has been available for almost 20 years. In the early days, all projects involved simple, out-of-the-box deployments or customized projects.... View More
OVERVIEW Pomfret School, Pomfret, Conn., has a culture of promoting the use of technology in its classrooms. School officials wanted to spread this culture to its traditionally paper-based administrative... View More
Identify a change leader who has organizational change management experience. Look for people who have helped with mergers and acquisitions or significant business process changes. Have a clear vision... View More
How many times have you been the recipient of a project that provides you more improvements and better ways of doing things, yet no one even asked you or your peers how the job got done in the first place?... View More
We have spent more than two decades in customer communications and we have watched every version of the upgrade cycle in customer communications management (CCM).Templates got more sophisticated, comp
The customer starts an address change on mobile, gets halfway through, switches to the website, and is told they are missing a document they already uploaded. They open chat, where the bot confidently
Over the course of my career as a CIO in a highly regulated industry, I have personally overseen millions of dollars in enterprise content management (ECM) investments. Platforms. Migrations. Integrat
Customer experience (CX) has become a defining measure of success across industries, and insurance is no exception. Today, loyalty and brand affinity are shaped not just by price alone,
