The usual (and, in some cases, the only) motivation an organization has in investing time and money with a BPM application is control. Nonetheless, control can mean different things to different people.... View More
Everyone has a list of things they would like to do but never get around to doing them. One of mine has been to collect the market size projections of some of the research terms, for any given product... View More
Many times, you will hear or see something in the news or at work and draw conclusions based on that bit of information. In some cases, it may be all you need to formulate a decision, but are you sure... View More
Holistically, business process management (BPM) is a means to study, identify, change and monitor business processes. It includes techniques, methods and technology to improve and align business processes... View More
Optical Image Technology's latest DocFinity software release continues OIT's rollout of powerful products for business. DocFinity eForms, part of the company's integrated suite of document and business... View More
Many financial services companies are updating automation systems and continuing to improve business processes. However, in the Celent report, "The 18 Month Rule: Avoiding The Endless Project," it was... View More
Whether you believe Web 2.0 is a significant departure from the original web or merely a logical evolution of the tools that built Web 1.0, as Tim Berners-Lee (the guy behind the WWW) believes, these emerging... View More
For an effective and professional e-forms strategy, enterprises must first evaluate the important elements and considerations for an enterprise-wide program. For development purposes, we divide forms into... View More
An examination of almost any business process will nd the need for someone's approval somewhere in that process. In today's world of transaction distribution, it may take a number of "somebodies" in several... View More
The current economic situation has forced document production organizations, both in-house and for-profit service providers, to reevaluate the costs of their production workflow. For reference, production... View More
A business process - at its highest level - is any activity that helps an enterprise achieves its goals. Packaged and industry-specific applications form the transactional backbone for most critical business... View More
If you have spent any time around software development projects, you know that sticking to the plan requires great discipline. At every opportunity, someone will want to step outside the boundaries for... View More
Despite their pivotal role in customer journeys, forms are still viewed by many organizations as operational overhead. In a digital-first era, that outdated view is a hidden drain on revenue and a gro
2026 isn’t a year of incremental improvements in customer communications. It’s the year AI stops assisting and starts acting, and for CCM practitioners
The current state of AI document processing follows a recognizable pattern. An organization crafts a prompt — often quite sophisticated with detailed instructions and examples — passes it to a lar
Here are the top 7 ways a dynamic, custom welcome kit can help you maintain and grow your membership rates, improve engagement and keep your members satisfied
IDP, an AI-powered technology that reads documents and extracts meaning, has quickly become the advanced successor to traditional document extraction tools such as OCR
