In a regulated industry, the consequences of producing non-compliant documents can be severe. Fines and law suits can be financially damaging. Poor publicity can result in lost business, and those responsible... View More
When I look for advice and information on how to drive change, I turn to the smartest and most reliable people I know: my friends. If crowdsourcing is about fast, inexpensive answers, friendsourcing is... View More
Going paperless seems simple enough in concept, but when it comes to execution, many companies are paralyzed by a loss of control. Many wonder what will happen by giving the customer an opportunity to... View More
A recent survey conducted by Litéra, a leading provider of productivity and risk mitigation solutions for legal and corporate markets worldwide, "Mobile Device Usage and Document Security," indicates... View More
Forrester fields hundreds of client inquiries each year on the topic of social business and collaboration, and the trend doesn't appear to be slowing. Often the first question is, "How far behind are we?"... View More
A press release in the first week of March described a new solution for embedding QR codes in invoices, billing statements and letters in order to facilitate the collection of consumer payments via smartphone.... View More
The electronic document management system (EDMS), as we know it, has been available for almost 20 years. In the early days, all projects involved simple, out-of-the-box deployments or customized projects.... View More
Why should we focus on the privacy of recipient information in transaction document production? We do so because the people who pay to have it produced are very worried about it. Many have been put through... View More
To be successful in business you have to engage employees. Social business and Enterprise 2.0 do much more than link people through advanced technology. They boost connections that make companies stronger... View More
Years ago, when organizations experienced viruses running wild through their email systems, they simply shut down email until the problem was resolved. If they were worried about data leaving via USB sticks,... View More
It's hard to believe that just three years ago I wrote, "Grokking the Millennials," for this very magazine. At that time, we talked about aligning our strategy to accommodate this mysterious, new bill... View More
In case you missed it, January 18th, 2012 was the day of the Great Web Blackout. An estimated 10,000 websites went dark and more than seven million people signed a Google.com petition opposing two controversial... View More
OVERVIEW Pomfret School, Pomfret, Conn., has a culture of promoting the use of technology in its classrooms. School officials wanted to spread this culture to its traditionally paper-based administrative... View More
The Danish physicist Niels Bohr was right when he said,"Prediction is very difficult, especially about the future." Perhaps at no time in the history of records management has that been more appropriate... View More
Although electronic document and content management applications have been around for decades, companies are continuing to see opportunities to streamline processes, reduce paper and storage and increase... View More
The cloud can drastically reduce the costs of storing information and implementing applications and is, therefore, a hot topic. However, it is also a controversial one. The cloud, as a term, is used as... View More
In the past year or two, I've focused a lot of my commentary on the incredible growth of smart phones and their seemingly unlimited potential as a source of new and emerging marketing channels. The trend... View More
The transactional print market is under intense price pressure. Organizations consider print operations to be a cost center that is not part of a core business operation. As a result, organizations evaluate... View More
Surging adoption of social media isn't exactly a state secret. Facebook, Twitter, LinkedIn and other services can deliver compelling enterprise value connecting clients, partners and colleagues. Effective... View More
Every enterprise wants to succeed at "Enterprise 2.0," but industry research suggests that many initiatives remain experimental. In these early days, the technology you choose for your social and collaboration... View More
