David Martina

David Martina is the vice president of systems integration for NEPS, LLC of Salem, New Hampshire, a firm that provides solutions for the automation of document-intensive business processes.

FEATURES

Tapping a Different Channel with Near Field Communication (NFC)

BY David Martina

Sept. 29 2013

Tap your phone on a near field communication (NFC) tag, and instant, rich, multimedia content is at your disposal. Tap two NFC-enabled smartphones together, and financial transactions can be conducted...

Why AI Is the Key to Breaking Down CCM Modernization Barriers

By Patrick Kehoe

For many large, regulated organizations, customer communications management (CCM) systems have quietly become one of the most expensive and limiting parts of the technology stack. According to Aspire
Creating Effective and Personalized Customer Journeys

By Scott Draeger

Before we discuss the act of creating effective and personalized customer journeys, it is important to be reminded that the term “customer journey” tells us it’s the customer’s journey. It’s not mine, not ours and not yours....
From Chaos to Control

By Christen Wojciechowski

For many organizations, the process of preparing and submitting SEC filings remains a fragmented, error-prone endeavor
Beyond Personas

By Alan Burger

Customer Communications Management (CCM) is in serious need of transformation. Today’s customers expect more than basic personalization — they demand relevance, empathy and immediate access to information that speaks directly to them at the...
The Threat of Cyberattacks Remains a Top Concern

By Eric Riz

In an era defined by digital acceleration, remote work and ubiquitous cloud services, cybersecurity threats have evolved from isolated IT incidents to strategic business risks. Cybercriminals have gro

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Creating Effective and Personalized Customer Journeys

Beyond Personas

Smart Communications Launches SmartPATH™: Intelligent Orchestration for Secure, Real-Time Customer Conversations

Quadient Named Most Valuable Pioneer in AI Maturity Matrix for Customer Communications Management by QKS Group

Affinda Launches New Agentic AI Platform to Make Document Processing More Accessible Than Ever

Why AI Is the Key to Breaking Down CCM Modernization Barriers

Solimar Systems Partners with Xenon forte to Expand Advanced Print Workflow Solutions