Mr. Gingrande is a partner of IMERGE Consulting, a team of experts in the fields of business process optimization and enterprise content management. He is a recognized expert in intelligent character recognition, forms processing and document automation. He is also a practicing attorney who specializes in electronic discovery, regulatory compliance and intellectual property law. He has over two decades of experience in the industry and has written over 150 articles in various trade periodicals. He has been a regular columnist of DOCUMENT since 2008.
The Snowden brouhaha about the National Security Agency’s (NSA) PRISM project brought me back to 1991, when faxes, because they could not be directly understood by humans, were the primary mode of...
The Fourth Amendment states that "the right of the people to be secure in their persons, houses, papers and effects, against unreasonable searches and seizures, shall not be violated, and no warrants shall...
A patent is a government-granted monopoly that awards an inventor control of all rights to a product for 20 years from the date of filing. Congress originally intended patent laws to encourage scientific...
Two years ago, in the hopes of being able to watch a "College Girls Gone Wild" video, Matthew White of Sacramento, CA, downloaded a file from Limewire.com that turned out to be child-porn. White immediately...
Ralph Brown, a famous trademark lawyer, emphasized that trademark law should stress the use of trademark as an "informative" and "signaling" function that efficiently communicates useful information to...
Perhaps the most document-specific rule of evidence concerns the often misunderstood best evidence rule, which derives from 18th century English common law. The rule states that to prove the contents of...
For many large, regulated organizations, customer communications management (CCM) systems have quietly become one of the most expensive and limiting parts of the technology stack. According to Aspire
Before we discuss the act of creating effective and personalized customer journeys, it is important to be reminded that the term “customer journey” tells us it’s the customer’s journey. It’s not mine, not ours and not yours....
Customer Communications Management (CCM) is in serious need of transformation. Today’s customers expect more than basic personalization — they demand relevance, empathy and immediate access to information that speaks directly to them at the...
In an era defined by digital acceleration, remote work and ubiquitous cloud services, cybersecurity threats have evolved from isolated IT incidents to strategic business risks. Cybercriminals have gro