Celent sought to understand the role and importance of data in the insurance industry and examine where insurers are in terms of investment in data-related technologies and in Big Data in particular. To... View More
Back in October of 2011, I penned a musing for DOCUMENT about how the QR code was positioned to become a major alternative marketing channel. In 2011, smartphones made up about 40% of the cellular phone... View More
Achieving a best practices forms management program is not easy. In most organizations, the forms management function is historically understaffed, undertrained and under-appreciated. The function is generally... View More
Accurate and efficient payment processing is the highest priority item on every CFO’s list. Getting paid for the services we provide and the act of recording that payment to the payer’s account... View More
Regardless of your organization’s size, shape or go-to-market strategy, you are likely feeling the pinch of this stubborn economy. Of course, you remain focused on delivering value to your customers,... View More
*Author\'s Note: In early April 2013, the US Postal Service announced plans to postpone implementation of its five-day mail delivery schedule based on recent feedback from US Government officials. Postmaster... View More
The importance of your business strategy—where and how you serve your markets—is clear. What’s not so clear is why some organizations are able to harness their vision to deliver real... View More
An information management policy clearly lays out what kind of data should be kept, what kind should be deleted and establishes a sound, objective method to apply to company-wide data. So, how do you get... View More
Many people are quick to point out that transactional printing is a declining market, but then again, most printing markets are. Overall book manufacturing is shrinking; direct mail is significantly down... View More
Many executives understand that improving their document-driven business processes—from invoicing to insurance claims processing to financial reporting—can drive their costs down. What they... View More
The Fourth Amendment states that "the right of the people to be secure in their persons, houses, papers and effects, against unreasonable searches and seizures, shall not be violated, and no warrants shall... View More
For purposes of discussion in this article, the term document is defined as "recorded information or an object which can be treated as a unit." Document management, often referred to as document management... View More
The need for smart process apps are pushing social and dynamic case management together. Organizations need to shift from isolated enterprise social projects to a process-oriented view that drives business... View More
The Rosetta Stone is iconic in the study of ancient Egypt. Champollion's translation of the Egyptian hieroglyphics by discovering their patterned similarities with the better-known Greek and Demotic language... View More
@import url(/Uploads/Public/Images/Media/AdvancedRTFTool/maincss.css); How consumerization of IT is changing who's in control There's a battle brewing in the enterprise around the disruptive force of consumerization.... View More
@import url(/Uploads/Public/Images/Media/AdvancedRTFTool/maincss.css); The impact of natural disasters, such as floods, hurricanes, earthquakes, tsunamis and other storms, on our very lives and that of... View More
@import url(/Uploads/Public/Images/Media/AdvancedRTFTool/maincss.css); Don't let your email-based marketing communications float away from the governance orbit. Plenty has been written about the need to... View More
Superstorm Sandy took no prisoners. Fight back with an emergency management plan that protects all your business assets. When Superstorm Sandy hit the Northeastern United States, more than 7.5 million... View More
@import url(/Uploads/Public/Images/Media/AdvancedRTFTool/maincss.css); The paradigm of multi-channel delivery has been with us for a number of years now. Briefly, it refers to the ability to communicate... View More
@import url(/Uploads/Public/Images/Media/AdvancedRTFTool/maincss.css); Prescriptions for common customer intelligence maladies Customer intelligence is one of those bandied about terms that benefits from... View More
