Jim Minihan

Jim Minihan, a pioneer of workflow and process management, is an acknowledged expert on the automation of service sector enterprises and their processes. He consults to private- and public-sector end-users, focusing on ECM/ERM, digital preservation, digital signature and associated infrastructure design including cloud-based alternatives. He also specializes in IT system procurement, contracting and implementation. Working across many industries, he was a contributing author to the Financial Roundtables: Information Life Cycle Governance document, which provides guidance on records and information management to the financial industry's major firms.
Email_frustration
FEATURES
Why Moving to the Cloud Isn't So Easy After All
BY Jim Minihan
March 26 2014
Since the earliest articles on “moving to the cloud,” there has been a tint of color to these articles that suggest inevitablility and ease of getting there. While time will reveal the truth...
  • GettyImages-1410290500
    Hybrid Test Data Strategies
    By Jennifer Raml
    Test data strategy belongs in boardroom discussions, not buried in technical specifications. But here's what actually happens: executives assume IT has it handled, middle managers inherit whatever st
  • Feature_Greenfield
    Forms That Fuel Growth
    By Andrew Stevens
    Despite their pivotal role in customer journeys, forms are still viewed by many organizations as operational overhead. In a digital-first era, that outdated view is a hidden drain on revenue and a gro
  • AdobeStock_637183369
    The Agent Is the Interface: How Agentic AI Is Rewriting the Rules of CCM
    By OSG
    2026 isn’t a year of incremental improvements in customer communications. It’s the year AI stops assisting and starts acting, and for CCM practitioners
  • The Next Architectural Leap in Document AI
    By Andrew Bird
    The current state of AI document processing follows a recognizable pattern. An organization crafts a prompt — often quite sophisticated with detailed instructions and examples — passes it to a lar
  • GettyImages-2238982153
    The Essential Role of Welcome Kits in Member Enrollment and Retention
    By Jason Pothen
    Here are the top 7 ways a dynamic, custom welcome kit can help you maintain and grow your membership rates, improve engagement and keep your members satisfied