Jim Minihan

Jim Minihan, a pioneer of workflow and process management, is an acknowledged expert on the automation of service sector enterprises and their processes. He consults to private- and public-sector end-users, focusing on ECM/ERM, digital preservation, digital signature and associated infrastructure design including cloud-based alternatives. He also specializes in IT system procurement, contracting and implementation. Working across many industries, he was a contributing author to the Financial Roundtables: Information Life Cycle Governance document, which provides guidance on records and information management to the financial industry's major firms.
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March 26 2014
Since the earliest articles on “moving to the cloud,” there has been a tint of color to these articles that suggest inevitablility and ease of getting there. While time will reveal the truth...
The convergence of artificial intelligence (AI) and machine learning technology with customer communications management (CCM) systems has reached a decisive tipping point