As TransPromo continues to garner attention from companies looking to reap the benefits of marketing to existing customers, new trends are quickly developing. The opportunities available with TransPromo... View More
Know That Implementing Managed Print Services (MPS) Is a Work in Progress: Managed print services are not something you buy and install, but rather a life cycle that you engage in to gradually optimize... View More
How many times have you been the recipient of a project that provides you more improvements and better ways of doing things, yet no one even asked you or your peers how the job got done in the first place?... View More
I am going to just step up and admit to having watched an entire infomercial. In my defense, and despite the compelling and irresistible siren's call to convert random produce into healthy juice for three... View More
In an effort to develop stronger connections with customers, organizations utilize new communications channels including email, text messaging and web-based applications, such as personalized URLs (PURLs)... View More
Evaluate Need for Custom-Coded WCM: WCM and the associated technologies have grown too complex to manage without the support of a commercial vendor or open source (OS) community. Create a WCM Transition... View More
In North America and the European Union, mobile banking has made great strides in the past three years. The largest of banks down to the smallest of credit unions now offer it. Originally offered as one... View More
Printing approximately 700 million images in 2009 alone, Farmers Insurance communicates a tremendous amount of customer-critical data every single day — much of it checks for claimant reimbursement.... View More
Make a Strategic Commitment: Successful firms take a long-term view of their investments in OpenOffice.org that's deeply connected to their enterprise architecture. Understand Your Business Process Needs:... View More
In terms of personalized and targeted statement messaging, the reality has finally caught up with the sales pitch. It's now possible to reach readers with highly targeted messaging, based on their individual... View More
Many times, you will hear or see something in the news or at work and draw conclusions based on that bit of information. In some cases, it may be all you need to formulate a decision, but are you sure... View More
Océ Business Services third annual document management industry survey uncovered some interesting trends. The goal of the survey, "At the Crossroads: Leveraging Document Management Strategies on... View More
Let's talk about fishing — a subject near and dear to my heart. From early spring until late October, if I'm not working, I'm fishing. There's nothing quite so exciting as watching a monster bass... View More
Launch User-Centric, Participatory Research: As a first step, begin to gather user input — and develop field skills — with interviews, card sorting exercises and scenario observations. Use... View More
Each e-discovery step overlaps with compliance objectives and involves many disparate groups of people, sets of data and parallel processes. This process is marked by collaborative problems, expanding... View More
In my first column, we established that the design of customer communication documents (including paper, web, SMS, etc.) is always about people — managers, project teams, internal stakeholders, end... View More
The divide between "enterprise content management suite" platform vendors and more specialized document management product suppliers is becoming more pronounced in 2010, giving buyers more choices to address... View More
Two years ago, in the hopes of being able to watch a "College Girls Gone Wild" video, Matthew White of Sacramento, CA, downloaded a file from Limewire.com that turned out to be child-porn. White immediately... View More
Avoid Making a Rash Purchase: Portal server technology isn't right for every project. Internal IT and external web teams should work together to evaluate the investment benefits. Align with Existing... View More
According to news reports, in March 2010, Facebook was the most visited website in the US, having more visits than Google for the first time. This announcement heralds the arrival of social networks. Celent... View More