A necessary nuisance, or a fantastic opportunity? Well, it's all in how you look at the potential in your statements to connect with your customers. In an era when most organizations are hell-bent on pushing... View More
Price Guarantee Is the price guaranteed for the life of the contract? If not, how will the price be adjusted? Minimum Commitment Do design changes affect it? If you buy one billion forms over five years,... View More
Every aspect of customer communication is always about people. A no-brainer, you might say. But the truth is that when we look at training programs, methodologies and publications for customer communication-related... View More
As change becomes an increasing constant in the business environment, more enterprises are embracing business process management (BPM) to improve business performance. Increasingly, organizations are pushing... View More
One-to-one marketing is a customer relationship management (CRM) strategy emphasizing personalized interactions with customers. The personalization of interactions is thought to foster greater customer... View More
Now more than ever, companies are calling on managed print services (MPS) providers like Xerox to save money and spur growth. CIOs and IT managers recognize the need to proactively manage printed output,... View More
Greater functionality: SharePoint 2010 offers improved functionality for connecting information workers to formerly siloed processes. Business integration: Business Connectivity Services (BCS), along with... View More
Speaking directly to customers with personalized, targeted messaging through a medium that they value and pay attention to - it's the Holy Grail of TransPromo and the driving vision behind many sophisticated... View More
According to Forrester's Workforce Technographics US Benchmark survey, Q2 2009, information workers (iWorkers) trust the information and data they find inside their companies almost twice as much as the... View More
Doing more with less has become the mantra of the day. In the current recessionary economic environment, organizations are constantly being challenged to get more done with fewer resources. Accounts payable... View More
Pick up an article in information technology, records management or electronic discovery trade press, and you will see that information is moving to the "cloud." What is the cloud? Perhaps the simplest... View More
The growth of email use in business has ballooned over the past decade, and knowledge workers today send and receive more than 25,000 email messages per year, a burdensome volume in many ways. Studies... View More
Perhaps the most document-specific rule of evidence concerns the often misunderstood best evidence rule, which derives from 18th century English common law. The rule states that to prove the contents of... View More
As we turn the 2010 corner, most organizations are cautiously optimistic about the economic recovery. The majority of the firms Madison Advisors has worked with in the past year have identified that cutting... View More
Editor's Note: This is the second part of a yearly feature by Celent. Read part 1, which analyzes IT bank spend for 2009 and previous years. The financial services industry has evolved greatly over the... View More
If there was one key learning gained by IT professionals this year, it is the need for increased efficiency and productivity. Improving workflow is a crucial, valuable and cost-effective way to do this,... View More
We are all being forced to do more with less during the recession. For transaction shops, just creating and delivering documents is no longer sufficient. Tighter customer-focused marketing campaigns using... View More
People. Hire essential personnel to respond and conduct recovery operations. Don't forget maintenance and support programs! Internal Communications. Keep employees informed of the situation and what you... View More
I've been reviewing my 2009 columns in preparation for kicking off 2010. As predicted, we all faced many changes this past year. We've seen paradigm shifts in our government, economy and workforces. We've... View More
Although the global economy may have turned a corner, consumer attitudes and behavior will play a major role in corporate profitability during the recovery. Companies trying to generate new opportunities... View More