Last time, in Part 1, Mukul analyzed how to acquire customers, which is "The Foundation for Your Web Strategy." Part 2 moves onto the next two steps: serving customers by engaging customer dynamics and... View More
Organizations are increasingly channeling the power of the web to advance their marketing strategies. Even in these times, customer acquisition remains top-of-mind for key managers, but it should never... View More
An examination of almost any business process will nd the need for someone's approval somewhere in that process. In today's world of transaction distribution, it may take a number of "somebodies" in several... View More
Organizations of all kinds are now being held to a higher standard in their e-discovery practices. With the burden of knowledge squarely on the enterprise's shoulders, it is the responsibility of the organization... View More
You can feel the excitement in the air, the tense expectation as all of us, including businesses of all kinds, our consumers and all those hungry for a job, hear the news that the end of the recession... View More
Recycled Paper. Technological advances in paper manufacturing and processing equipment have ensured that this paper can be processed efficiently. Pinless Paper. Going pinless not only reduces waste paper... View More
A key to effective decision making in organizations is the ability to quickly access correct information in order to make decisions in a timely manner to support customer requirements, to meet service... View More
As Internet crime becomes more intrusive, annoying, viral and widespread, the problem of governing Internet conduct likewise becomes more problematic, particularly in the area of law enforcement, which... View More
Web content management (WCM) initiatives still prove to be a good strategic investment, despite the current economy. Given the web's continued dominance as a main channel for companies to interact with... View More
We seem to be entering a post-email age where instant messages (IM), text messages (SMS) and social media are sweeping into the business world, and important discussions and decisions are being made outside... View More
There is a great deal of ambiguity around service-oriented architecture (SOA). It is both a buzzword and a real architecture designed to help banks abstract and expose their core systems. Celent defines... View More
In response to mandates to cut costs and freeze spending, inplants are scrutinizing their production operations to identify opportunities for cost containment. But many organizations are overlooking the... View More
More and more companies are looking for ways to design an effective e-process to meet the risks and challenges encountered when using e-signatures, providing e-disclosures and completing the transactions... View More
After a successful career of nearly 16 years, a famous musician changed his name in 1993 from Prince to a symbol that was unpronounceable, so he was called the "Symbol" or "The Artist." Did Prince want... View More
Strategic document outsourcing may have been around for over a decade, but its more recently acquired ability to facilitate third party publishing of all customer communications in whatever media the recipient... View More
The current economic situation has forced document production organizations, both in-house and for-profit service providers, to reevaluate the costs of their production workflow. For reference, production... View More
Respondents of ARMA International's April 2009 Records Management survey (ARMA International members and information professionals) were asked to analyze their organizations' total information management... View More
Part 1 of Mr. Krishna's feature focused on how digital asset management has evolved within the last 10-plus years. The conclusion of the first part illustrates how Widen Enterprises successfully integrated... View More
Part 1 of Mr. Krishna's feature focuses on how digital asset management has evolved within the last 10-plus years. The conclusion of the first part illustrates how Widen Enterprises successfully integrated... View More
Can you imagine a world without paper in today's corporate office? But the idea of a paperless society will not happen in our lifetime. The futurists who were ushering in the age of the paperless society... View More