Part 1 of Mr. Krishna's column dealt with the 'acquire' and 'serve' sections of the customer life cycle with in-depth analysis of microsites and social media (read part 1). Part 2 cinches up the cycle... View More
Keeping track of our financial affairs is a challenge at the best of times. Bills, statements, notices and letters from the bank seem to fly through the letter slot with dizzying frequency and in no particular... View More
A true transactional Automated Document Factory (ADF) integrates all elements of an ADF (Input; Transformation and Integrated Output; Delivery Preparation; Control and Reporting; Document Design and Content... View More
The document creation process has improved, as both hardware and software products have become more sophisticated and feature-rich. The advances in new software and more cost-effective color printers have... View More
Your Documents Are as Good as Your Printing Solution Today's transactional applications can go far beyond the boring, black-and-white, simple-text invoices and statements of the past. With new technology... View More
Despite the tough economic conditions, the latest report by Davidson Consulting, "Computer-Based Fax Markets, 2008-2013," shows that the fax server industry remains healthy. The overall 2008 fax server... View More
Stick to the Basics. It is easy to get caught up with emotions and depart from the basics that drive your business. Find Control. Focusing on things that can't be controlled depletes energy, which could... View More
Many organizations evaluate Microsoft Office SharePoint Server 2007 to improve how employees collaboratively author, manage and share document drives. Yet varying work styles, the wide range of business... View More
Ask any number of Netizens what their greatest gripe is about the Internet, and nine out of 10 would unhesitatingly reply, "Spam!" Spam clogs the web, swamps servers and annoyingly consumes untold gigabytes... View More
Until recently, component content management (CCM) technology, which allows enterprises to manage text content as componentized chunks of information rather than documents or webpages, has been the domain... View More
The saying, "Change is hard," might be a cliché, but, nonetheless, it's very true. The market has taken a battering that has left most of us wondering where it all went wrong. Though the official... View More
Organizations are faced with managing an ever-increasing volume of electronic documents. With the sheer number of electronic documents being created and managed, the need to preserve this information is... View More
Increasing numbers of organizations are introducing automation into their document-centric (often labeled as transactional, case management or knowledge management) processes. Sometimes the automation... View More
The usual (and, in some cases, the only) motivation an organization has in investing time and money with a BPM application is control. Nonetheless, control can mean different things to different people.... View More
While it is sometimes called the "soft" side of change, managing the people side of a corporate transition is often the most challenging and critical component of an organizational transformation. Take... View More
The acquire-serve-grow customer life cycle discussed in the previous paper continues to be just as valid as your web management strategies evolve and your web presence becomes more engaging, interactive... View More
There's a lot of talk these days about the move from centralized to distributed scanning. The idea is to capture documents at the earliest point where they enter an organization, streamlining document... View More
Now is the time to gather your troops! Whether initiating or responding to litigation, one should assemble a diverse, interdisciplinary team. The following team members should be consulted both prior to... View More
The financial crisis, which presented a massive blow to the banking and capital markets sectors, now presents an opportunity for a profound change. Leading up to the credit crisis, the financial services... View More
Service providers in the supply chain management (SCM) space play an important role in helping enterprises more efficiently plan and execute supply chain strategies. With companies looking to source and... View More