Cheryl McKinnon

Ms. McKinnon is a principal analyst at Forrester Research, serving the needs of Enterprise Architecture Professionals. She is an expert in records management, information governance and eDiscovery. She brings a broad perspective to this role, with deep experience in many areas of content and information management, including ECM, social media, collaboration and standards.

FEATURES

It's a Digital-First World: Five Trends Reshaping Records Management As You Know It

BY Cheryl McKinnon

June 20 2013

Enterprise architecture professionals and records management professionals must be open to collaboration, cross-functional business and technical roadmap development and be willing to identify, explore...

Transforming Forms and Documents for the Modern Era

By Angele Taylor

Artificial intelligence (AI) is such a fast-moving piece of technology that it is hard to keep up with everything that it can do. The features that are front end center are the multimedia production c
Central Control of Customer Communications Drives Consistent Experiences Across Channels

By Patrick Kehoe

Trust is the foundation of every strong customer relationship, but it’s fragile. It can take years of consistent positive interactions to build, and only one or two poor experiences to undo. The mos
How Are CCM Leaders Managing True Section 508 Compliance?

By Ernie Crawford

Federal agencies, state and local governments and public colleges and universities are legally required to ensure their digital content, including digital documents and communications, are accessible
The Future of Insurance Communications

By Jason Pothen

As competition increases in the insurance industry, the market is experiencing saturation with products, options and competitive alternatives
8 Information Management Best Practices

By Joy Anderson

Information management is an essential element of every organization. It involves the application of technology and procedures to make sure that information is accessible and useful

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