GMC Software continues to dominate as a Leader in Gartner’s recent “Magic Quadrant for Customer Communications Management Software,” as does OpenText, who has been busy expanding their... View More
Traditionally, the focus of electronic document solutions has been on the large, paper-intensive processes that exist in the front office. The common back-office challenges of contract management, employee... View More
In my first article about hiring a document management consultant, I highlighted areas that you should consider before making this decision. The guidelines provided were meant to help you to better understand... View More
“We didn’t do anything wrong, but somehow, we lost” was the final statement that was made during a speech by Stephen Elop, the former CEO of Nokia, at the press conference announcing... View More
Information management and privacy haven’t historically been aligned. Managing information through its life cycle—from creation through sharing and collaborating, to disposition—hasn’t... View More
Who doesn't face problems and issues when executing on any activity? From vacation travel to our kids' schools activities, to professional projects, to simply choosing a car, jumping from an idea to its... View More
Oops, you just got back from vacation, and the Postal Service forgot to hold your mail, now what? Was your security compromised? This happened to a friend of mine, and she was quite upset—what with... View More
With a presidential election complete, the US is arguably entering a new era of lots of unknowns. Ironically, for the health information technology (IT) industry, there might be more clarity than ever... View More
A recent report from market research company IBIS projects the insurance software market will exceed $8 billion in 2016. The company attributed growth in the sector to an increased interest in ... View More
Many firms in just about all industries have been struggling to keep pace with digital transformation in customer communications management (CCM). The pace of change has increased so dramatically that... View More
Enterprise content management (ECM) implementations experienced rapid growth and significant client investments from the late 90s through the financial downturn of 2008. With the reduction in storage costs... View More
We’ve been writing about shared drive clean-up on and off for the last year. The first article talked about knocking off the low-hanging fruit. The second covered the kinds of ... View More
2016 was a turbulent year for the document industry, with one high-profile acquisition, merger, or split after another. As we have seen HP, Xerox, and now Lexmark separate their printing equipment manufacturing... View More
Many businesses felt a new sense of urgency in 2016 to digitize paper-based processes. Findings from our “Digitization at Work” report predict only nine percent of key business operation processes... View More
Every enterprise today depends on, uses, and exchanges a significant amount of information. Think about it: proposals, contracts, presentations, invoices, orders, reports, daily correspondences, emails,... View More
2016 brought about some interesting changes in the information management industry. Among the big changes in the supplier landscape, we saw Dell acquire EMC, who then sold its Documentum solutions to OpenText,... View More
Direct mail in North America was severely impacted by the 2009 recession and slow economic recovery in its wake. USPS Standard (advertising) Mail declined at a CAGR of about -5.5% from 2006 to 2010. T
As we begin 2017, many enterprises are under pressure to improve their customer experiences. It is becoming increasingly common for enterprises to use customer journey mapping tools to understand the touchpoints... View More
Digital transformation was one of the hottest buzzwords of 2016, whether it manifested itself through process automation or the proliferation of the Internet of things (IoT) in the workplace. As more enterprises... View More
As businesses today strive to develop a strong, secure framework for information governance, the first thing they must do is gain a comprehensive understanding of their existing information landscape and... View More
